The visa Associate is mainly responsible for carrying out the daily administrative and functional tasks that relate to processing visa and advising clients on the visa application process.

Job Description

Scrutinize and verify documents prepared for visa processing

Maintain and record all application data in a timely and accurate manner

Manage all administration and logistics of passport delivery to consulate/applicant/logistics company etc

Identify incorrect or incomplete information by regular quality checks thereby ensuring accuracy of the visa application

Maintain high standards of ethics, integrity and compliance with corporate procedures

Ensure that the entire process is completed within the mandated TurnAround-Time

Convey customer’s feedback and suggestions to the supervisor in order to offer services that exceed customer expectations

Take immediate measures to resolve customer’s complaints in line with the company policies.

Requirements

• Excellent working knowledge of Microsoft Office
• Excellent communication skills
• Knowledge of visa processing