Key Responsibilities:

Guest Services: Greet and assist guests with check-in and check-out processes, providing warm and efficient service. Handle inquiries, reservations, and requests promptly and courteously.

Communication: Maintain a professional and friendly demeanor in all interactions. Effectively communicate with guests, colleagues, and other departments to ensure seamless coordination and guest satisfaction.

Administrative Support: Manage phone calls, emails, and other communication channels. Perform administrative tasks such as handling reservations, updating guest information, and processing payments.

Problem Resolution: Address guest concerns or issues with empathy and efficiency. Collaborate with other departments to resolve challenges and ensure a positive guest experience.

Multi-Tasking: Juggle various tasks efficiently, including managing a busy lobby, handling guest requests, and assisting with other duties as needed.

Qualifications:

Customer Service Skills: Exceptional interpersonal and communication skills with a strong focus on providing outstanding customer service.

Organizational Skills: Ability to manage multiple tasks with attention to detail in a fast-paced environment.

Tech-Savvy: Proficient in using hotel management systems, reservation software, and other relevant technology.

Adaptability: Ability to adapt to changing priorities and guest needs.

Professionalism: Maintain a polished and professional appearance.

Previous Experience: Prior experience in a similar role within the hospitality industry is an asset and added bonus

If you are passionate about creating memorable guest experiences, possess excellent communication skills, and thrive in a dynamic environment, we invite you to apply for the Receptionist position at Golden Peacock Hotel.

To apply, please submit your resume and a cover letter highlighting your relevant experience to email.