• The HVAC Field Service Engineer provides field technical support to service engineers, distributors, and major clients in the North Africa with drive and focus to resolve technical issues faced by customers; delivers service trainings for Central Africa distributors / service providers, customers and direct Field service engineer in French and English.
• This new position comes under a master plan to restructure and improve service business in Africa region.

What kind of work will you be doing?

• Provide field technical intervention on site to support service engineers on site and remotely and drive towards quick resolutions of customer complains.
• Take ownership of support requests in Central Africa for sales team, distribution channels and end customers.
• Liaise with Centre of Expertise (COE) regarding technical, warranty and quality issues.
• Perform site audits.
• Remain up to date with competitor products.
• The post holder should become Certified Trainer and remain up to date in related technologies and products.
• Manage training needs of customers, distributors and internal field service engineers across Central Africa region and organize courses accordingly.
• Elevate the level of technical capabilities and competence of our distribution network across Central Africa.
• Participate in consultant meetings / workshops and other marketing activities.
• Participate in new product launches and marketing events.
• Support internal Service sales and Product sales associates for complex services quotes.

What will make you successful?

• University Degree in Mechanical Engineering with emphasis on HVAC – essential
• Knowledge of HVAC codes and calculations in precision air conditioning – desirable
• Experience in implementing/utilizing the basics of HVAC and heat load calculations – essential
• Ability to read and interpret electrical and mechanical (HVAC) schematics and single line diagrams – essential
• 3 or more years of experience as field technical engineer for HVAC equipment – essential
• Knowledge of the basics of electrical engineering – essential
• Excellent communication skills – essential
• Leadership in managing difficult situations and work under pressure – essential
• Ability to marshal resources to achieve desired results – essential
• Understandings of Data Center infrastructure environments – desirable
• Knowledge of relevant standards related to Data Centers – desirable
• Work experience with global companies – desirable
• English language – excellent verbal and written communications skills.