- As Customer Success Officer (Inbound/Outbound Calls), you will provide assistance to Moniepoint customers via Inbound Calls.
- Some of the key responsibilities for this role include developing customer relationships, solving customer issues, promoting products and services.
Responsibilities
- To assist customers with queries related to Moniepoint products via Inbound Calls.
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Acknowledging and resolving customer complaints.
- Respond timely both verbally and in writing to all customer inquiries.
- Communicating and coordinating with your manager as necessary.
- Familiar with Moniepoint products so that you can answer questions effectively.
- To manage all daily tasks and duties related to the process with strict compliance to guidelines.
- Collaborate with team members and other departments to resolve complex customer issues.
- Help in creating customer surveys, segmentation & getting feedback to improve our processes, products and customer experience
Requirements
- OND qualification is required.
- Experience and knowledge of customer support requirements particularly in the correspondent banking space.
- 1-3 years of professional work experience, preferably in banking or a fast-paced fintech or digital banking environment.
- Excellent verbal communication skills and active listening abilities.
- Proven experience in customer service, telemarketing, a call center or a related field
- Compliance knowledge is an added advantage.
