Under the overall supervision of the Chief of Mission (CoM) and the direct supervision of the Senior Medical Assistant the successful candidate will be responsible for the carrying out the following duties and responsibilities in relation to the Migration Health Assessment Centre (MHAC) in Kumasi, GHANA.
Responsibilities and Accountabilities.
The Medical Assistant provides information, relevant to Health Assessment Programs, Applicant
processing and other IOM services to the migrants.
He/she may be assigned to one of two potential subunits within the Migration Health Assessment
Centre (MHAC): the reception and data processing unit or the call centre. The incumbent will need to
be capable of flexibility when assigned different tasks. Below is a description of the possible tasks,
which are more detailed in the duty lists and standard operating procedures (SOPS).
Call Centre overall duties:
1. Provide migrants’ information regarding health assessments by phone.
2. Register the migrants in the IOM database, schedule and confirm medical appointments and
receive and communicate messages for medical staff and beneficiaries.
3. Prepare master lists of migrants scheduled for health assessment processing and submit them to
respective service providers / relevant persons as required.
4. Maintain daily statistics related to health assessments and update the records; and,
5. Contribute to customer satisfaction evaluation management.

Perform all the necessary data processing activities of the Migration Health Assessment Centre
(MHAC), such as:
a) receiving and explaining the registration process to applicants.
b) checking applicant’s identity.
c) entering biodata of the applicants in the appropriate platform.
d) taking photos using webcam and loading the image to the appropriate platform;
and,
e) printing of medical forms, consent forms and other necessary documents.
7. Receive all completed medical examination forms, x-rays and other documents from Country
Offices or Panel Physicians while updating the reception of the same in the database and forward
for quality check before clearance, if applicable.
8. Prepare, sort and package medical files and other documents during mobile migration health
assessment missions where such mobile units are available.
9. Transmit completed medical forms, DNA packages and other medical documents either by
electronic means or by courier services to the various partners. Ensure correct contacts and
physical address are used whenever documents are transmitted by courier services and ensure to
inform the receiving party of the parcel tracking number electronically.
10. File incoming/outgoing letters, reports, memoranda, emails faxes as well as IOM documents and
forms related to IOM medical issues.
11. Check, print and make photocopy of bank deposit slips (or other proof of payment). Regularly
submit these photocopies to the Administrative/Finance Assistant; and,
12. Perform such other duties as may be assigned.
Required Qualifications and Experience:
Education
• Bachelor’s Degree in Management, Information Technology, Computer Science, or
• Bachelor’s Degree Administration Management/ Medical Administration from an accredited academic institution with at least 2 years of working experience with database management and reporting.
• High School Degree with 4 years of professional experience in the above field.
Experience
• Experience in computer data entry and data management, elaboration and analysis or
• Experience in management of a call centre in a busy institution.
• Knowledge of customer care.
• Knowledge of medical terminology, as well as previous secretarial and archival experience, an added
advantage; and,
• Previous working experience with NGOs or international organizations is an added advantage

Skills
• Leadership skills (desirable);
• Excellent communication skills;
• Fast and accurate typing;
• Typing speed of at least 60 words per minute;
• Knowledge of data management principles;
• High computer literacy in Windows and MS Office is mandatory, knowledge of web page design would
be an asset.
Languages
REQUIRED
• For all applicants, fluency in English is required (oral and written).
DESIRABLE
• Working knowledge of French and other local languages