As the front line volunteer you will be required to maintain good customer relationship with our clients, providing high quality service within policies and regulations of BRAC Microfinance. You will be expected to ensure that clients are treated with respect and are supported to realize their potential. You will be expected to maintain good conduct and represent the brand of BRAC to the public.

MAJOR RESPONSIBILITY

Your main responsibility will be to roll out the financial literacy curriculum and the pre-disbursement orientation training to our clients. Process and relay client feedback to relevant authority using the feedback management mechanism. Support field level staff with all customer service-issues and build their capacity to be more customer-centric, products and services delivery. Assist the team to ensure all client related documentation for loan disbursement are accurate. You will also be required to prepare and submit periodic reports to your supervisor and management.

As a field support volunteer you will also be expected to be a team player at the branch, maintaining cordial work relationships with your colleagues, clients and adopt to the culture of BRAC.

SAFEGUARDING RESPONSIBILITIES:

• Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
• Promote a safe work environment in all your dealings.
• Avoid actions, which may cause any form of harm, abuse, neglect, harassment and exploitation of team members to achieve the program’s goals on safeguarding.

EDUCATIONAL REQUIREMENTS:

• Bachelor Degree in any discipline from a recognized institution.

You will be provided with daily lunch allowance and monthly stipend.

PERSON SPECIFICATIONS:

• Ability to work in the field
• Good interpersonal skills
• Ability to work as a team player
• Honest and transparent in all dealings.
• Flexible with ability to cope with stressful situation
• Strong motivation and organization skills
• Ability to prioritize tasks and manage time efficiently.
• Fluency in written and spoken English
• Willingness and ability to travel within the country and spend time in the field.

OTHER REQUIREMENTS:

• Attach photocopy of Nation ID Card, Passport or Birth Certificate
• Attach copy of Academy Certificate
• Makeni Region Addresses
  1. Masuba Branch Office – 42 Masuba Road , Makeni
  2. OIC Ropolo Branch Office – 42  Tecko Road , Makeni
  3. Magburaka Branch Office – 2 Jawara Drive ,New London , Makeni Road, Magburaka
  4. Kono Area Office – 29 Hill station, Kainkordu road Koidu Town, Kono

  Freetown Region Addresses

  1. Dwazack Branch Office – 3A George Brook Dwazark
  2. Goderich Branch Office – 24 Peninsula Road Levuma Beach Juba Goderich
  3. Fullah Town Branch Office – 71 Kissy road
  4. Kissy Bye Pass Branch Office  – 24  Pyke Street Kissy Bye Pass
  5.  Jui Branch Office – 35 0ff Jui Road, Kossoh Town, Regent Highway

   

  Bo Region Addresses

  1. Moriba Town Branch Office – 47 Fatmata Street, Sewa Road Section, Moriba Town, BO
  2. Blama Road Branch Office – 18 Hotagua Street, Blama Road Kenema
  3. Bo Branch Office – P.O. Box No. 31 – Bo Postal Building, 2 Mattru Road, BO

   

  Waterloo Region Addresses

  1. Waterloo I Branch Office – 8 Leden Streets,Post Office, Waterloo
  2. Port Loko Branch Office – 51 Barracks Road (Alama Bridge), Portloko
  3. Waterloo – Waterloo Post Office – BRAC Application Box