• We are building and maintaining relationships with clients and key stakeholders within the Organisation.
• Proactively update/ advise registered Clients on evolving Immigration laws and processes.
• Conduct regular Client feedback surveys to ensure clients are satisfied with the Organisation’s products and services.
• Schedule regular meetings with clients to maintain cordial and professional working relationships.
• Liaising with embassies
• Act as point of contact for complaints and escalate issues as appropriate.
• Support the sales team up-sell or cross-sell services.
• Ensure both the company and clients adhere to agreements.
• Visa Processing and Travel Documentation handling.
• Vet and Approve all Client’s Travel Documents.
• Ensure all organization policies are followed in written and verbal relations with Clients.
• Ensure that complimentary messages are sent to the Client.
• Ensure that all Communication with Clients is treated with utmost confidentiality.
• Assist Clients in filling out online applications.
• Oversee coaching and advisory services to Clients in preparation for application appointments.

Key Performance Indicators

• Number of excellent Client feedback
• Number of excellent stakeholder feedback
• Weekly Touch Points
• Leads conversion
• Delivery on project and assignment given
• Enquiries converted to clients
• Level of Professionalism
• Number of Visa Applications Processed
• Number of mistakes or Errors made
• Submission of monthly activity and progress report