Responsibilities:
Ensure compliance with corporate information management and technology standards, guidelines, and procedures for the PSPO technology environment.
Provide inputs to PSPO administrative business processes mapping and support implementation of internal Standard Operating Procedures (SOPs).
Provide ICT support for key events and provide video/audio conferencing support for hybrid meetings.
Provide ICT help desk support to colleagues in other agencies collocating with UNDP.
Provide input to preparation of results-oriented workplans.
Support the use of Quantum and other cloud-based services functionality for improved business results and improved client services.
Perform specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and making routine repairs.
Assistance in the installation of commercial and in-house developed software and related upgrades.
Assistance in upgrading patch and anti-virus programmes on a timely basis.
Support to users in backing up and restoring their files by assisting migration of data to the UNDP cloud, as well as in virus detection, removal, and prevention.
Make sure hardware and software systems updated regularly
Assist in the acquisition and installation of software and related updates.
Assist the implementation of digitalization initiatives in the PSPO and work closely with Programme and operation team
Provide technical training to the PSO team on different digital initiatives
Monitor UNDP network infrastructure, network traffic, usage, and performance on a frequent and regular basis.
Assist in cloud-based backup and restoration procedures for teams and user data.
Provide support to users in malicious software detection, removal, and prevention.
Respond to user needs and questions regarding network access, video conferencing and other facilities
Assist in troubleshooting and monitoring of network problems.
Maintain an up-to-date inventory of software and hardware and stock of supplies and spare parts in cooperation with the Procurement Unit.
Maintain the filing system ensuring safekeeping of confidential materials.
Liaise with Internet Service Providers for Internet and related issues
Troubleshooting and repairing malfunctioning ICT & electric equipment, appliances, and apparatus.
Minimum Requirements:
Education:
Secondary education is required with formal training in IT systems, business software and/or web-based applications. Certifications in ITIL/hardware/software management/application and/or MCP are an asset.
A university degree in Computer Science, Information Technology, Information Science, Electrical Engineering, Telecommunications, or an equivalent field will be given due consideration.
Experience:
Minimum of 5 years (with high school diploma) or 2 years (with bachelor’s degree) of relevant working experience in network administration, web design, providing technical support for hardware/software or cloud ERP environments, working with telecommunications facilities; and applying knowledge of database applications, web-based management systems, and cloud infrastructure solutions.
Experience working with user-centered designs and conducting user research and testing is desirable.
Experience in installing electrical appliances and managing facilities is desirable.
Language:
Fluency in the UN language of the duty station is required.
Fluency in the national language of the duty station is required and fluency in local language Tigrigna is desirable.
