Workatele

Customer Service Officer at Golden Beam Industries, Accra, Ghana

Golden Beam Industries

Customer Service Officer at Golden Beam Industries, Accra, Ghana

Golden Beam Industries

Full time Job

Date Posted: August 23, 2023

Application deadline:

Expired on: September 21, 2023 12:00am

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Job description

• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Qualification Required & Experience

• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• HND minimum

Application deadline:

Expired on: September 21, 2023

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