Responsible for acting as a liaison among sales, transport and warehouse team. Over all responsible for sales order processing, assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

Key Functions

• Receive daily sales orders from company sales representatives via group address and crate sales order in the system accurately
• Make sure that the customer is registered and approved agent to distribute our products
• System check product or Finished Goods availability in the warehouse to make sure we can stratify the order
• Verify from the system that pricing is correct and the order is confirmed to serve
• Make sure that the order does not exceed approved credit limit to serve.
• Make sure stock allocation is done properly as per agreed company policy
• Make sure the customer or agent deposited equivalent cash or issued POD postdated cheque per agreed period.
• Generate picking list for the order and provide same to warehouse to arrange delivery or shipment
• Request transport section to arrange equivalent Truck for delivery for the order
• Make sure invoicing and attachment done accurately and completely
• Make sure sales discounts and/or trade promotions done as per approved note from respective manager/ official
• Follow-up timely collection of proof of deliveries
• Report daily sales executed to concerned bodies at the end of the business day
• Record pending orders accurately and communicate same to sales and logistics team
• Record and Resolve customer complaints via phone, email or mail
• Use telephones to reach out to customers and verify account information.
• Assist with placement of orders, refunds, or exchanges.
• Work with customer service manager to ensure proper customer service is being delivered.

Job Requirements

Competences

• Demonstrated acceptable skills on Microsoft office applications
• Knowledge of sales and marketing management
• Knowledge of customer handling
• Excellent interpersonal and communication skill
• Knowledge of sales order processing and dispatching
• Able to work with others and good team player
• Good time-management skills
• Able to execute multiple tasks at a time and willing to work under pressure
• Experience working in ERP and any sales and marketing activity is a plus

Education Qualifications and Requirement : First Degree in Marketing, Sales, or Business Administration from recognized institutions

Experience : Minimum of 2 years of experience in customer service, sales or marketing.