Major duties and responsibilities:
•    Activate alerts switchboard during the organization business hours receiving and transferring telephone calls.
•     Ensure all voice messages to the main office number are taken and directed to staff members.
•    Report telephone equipment and line faults to the maintenance team/service provider.
•    Handles general communication of incoming and outgoing phones for PATH.
•    Review and update regularly the staff contact and telephone extension lists.
•    Provide sim cards for the staff based on the organization procedure.
•    Supports staff in making international calls registers the number called and purpose (official/personal).
•    Verifies telephone bills and passes to the budget holder for payment approval.
•    Maintains and operates quality and efficient communication services through Operating a telephone switchboard and fax machine.
•    Follows-up settlement of personal call charges by individual staff members.
•    Ensure short term visitors have returned mobile and sim cards before their departure.
•    Ensure the service lines cancels as soon as post-paid sim cards are returned from staff.
•    Greet and welcome visitors to the Office during office hours, informing the relevant member of staff of their arrival.
•    Monitor and ensure that the reception area is kept tidy.
•    Assists staff that comes from Project Sites in locating offices/staff.
•    Ensures that the reception area is a quiet and neat professional working atmosphere. Make sure office rules and producers around the reception area are well kept.
•    Receives guests and directs them to the appropriate office after checking that they have an appointment.
•    Process and deliver internal and external mail daily. Check that costs are charged to the appropriate project and ensure the payment is processed timely.
•    Sends and receives mails, parcels official business and personal effects to International and regional team, through EMS, DHL, Post Office or hand-carried by PATH staff, or visitors. And checks the airway bill documents and effect the payment with finance.
•    Maintains confidentiality in all aspects of visitor, staff, and Organization information.
•    Receives and registers all incoming correspondences, sort out and distributes to the appropriate department unit.
•    Works closely with the finance and admin, Driver/logistics, and cleaners, security guards for efficient services.
•    Digitize all the incoming and outgoing letter and encode to the system.
•    Prepare letter in business language and local language.
•    Schedule meetings, workshops, trainings, and other events
•    Take responsibilities for completeness, neatness, on time filling and filing of the forms as per the standard operating procedure.
•    Assist in writing administrative letters and meeting proceedings.
•    Prepare and develop status reports as required by management.
•    Minute secretary to all administrative, staff meetings, recorded and filed.
•    Follow up staff medical and align with the insurance broker.
•    Assist in any administrative matters: filing, typing, updating of phone lists, keeping adequate stationery supplies for office consumption.

QUALIFICATIONS AND EXPERIENCE
•    BA Degree in Secretarial Science or related discipline
•    At least 5-10 years of relevant work experience as receptionist and office management, out of which a minimum of 2 years work experience as a receptionist in non-Government organizations

KNOWLEDGE AND SKILLS 
•    Excellent knowledge of customer service principles and practices
•    Excellent interpersonal communication skills
•    Must show good manners with staff and guests.
•    Applicants should have very good computer skills, especially in Word, Excel, PowerPoint, Microsoft Outlook, and Internet; training in operating a telephone switchboard, Knowledge of Amharic software is desirable.
•    Self-starter, energetic, able to work under stressful conditions, and willing to work out of working hours.
•    Commitment to PATH’s values, and principles
•    Excellent interpersonal skills, sound judgment, communication skills, ability to identify and resolve operational constraints.
•    English fluency required including speaking, writing, and reading.