Key Responsibilities of the Executive Commercial Manager:

• Leads the Commercial Department that comprises of Sales, Meetings & Events Sales and Reservations.
• Ensures the smooth running of the Commercial Department, where all aspects of the hotel’s pro-active sales initiatives are delivered, and total revenue maximised.
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.
• As the HOD of the Commercial Department is responsible to ensure the day to day operations as well as the people leadership roles of training, development and regular assessment.
• Delivers on plans and objectives where sales initiatives & hotel targets are achieved.
• Manages the Commercial Team fostering a culture of growth, development, and performance within the department.
• Responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
• Builds and maintains effective working relationships with all key stakeholders.
• Reviews and scrutinizes the business performance, providing recommendations that will drive financial performance.
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.

Requirements of the Executive Commercial Manager:

• Degree in a Business-Related Trainings
• Minimum 12 years of experience in Sales with excellent problem-solving capabilities.
• Minimum 5 years’ Experience in hospitality is essential, experience in a 5 Star Hotel is an added advantage.
• Minimum 5 years’ experience in people management – experience in leading teams, evaluating staff, developing & training staff.
• Understanding of the Hospitality Market
• Documented managerial skills with a hands-on approach and lead-by-example work style.
• Commitment to exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions, offering advice and recommendations.
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy.
• Experienced in using IT systems on various platforms.