Responsibilities
- Assists with planning and conducting of the hotel’s L&D needs analysis.
- Assists in the planning of the hotel’s annual L&D budget, aligning it to the L&D needs analysis.
- Assists in controlling hotel wide and departmental L&D expenditure within agreed budgets.
- Assist with designing L&D programs necessary to meet the competencies of each job function and to address performance gaps.
- Coordinates and follows up on all corporate, internal and external L&D initiatives and programs.
- Assists in the delivery of assigned programs.
- Monitors, measures and reports on colleagues’ L&D plans and achievements within agreed formats and time frame.
- Ensures full compliance when coordinating and executing corporate initiated programs and activities.
- Ensures that all learning activities meet with relevant statutory and organizational policies and requirements.
- Adheres to learning requirements set by local authorities and regulations, especially relating to safety and security.
- Liaises with local and foreign educational institutions to recruit and select students for internship placement in the hotel.
- Maintains engagement with local hospitality institutions through activities such as guest lectures and site visits.
- Maintains appropriate systems to record and measure necessary aspects of colleagues’ L&D.
- Assists in the planning of the L&D calendar and shares it with management to ensure that learning resources and opportunities are maximized.
- Organizes the learning venue, course notes, attendance sheet and all relevant materials required for classroom learning programs.
- Assists and supports the Talent and Culture team in projects and learning activities as required.
- Implements corporate Talent and Culture initiatives and programs on timely basis.
- Upholds Accor’s Values and ensures full compliance by all departments.
- Participates and supports sustainability in corporate initiatives and programs.
Qualifications
Your Skills and Experience include:
- Tertiary education from a reputable institution.
- Specialization in Human Resources Development / Education is an advantage.
- Minimum 2 years’ relevant experience in hospitality industry.
- Facilitation and presentation skills for small and big group training sessions across all levels of colleagues an advantage.
- Working knowledge of Microsoft Office (Excel, Outlook, Powerpoint, Word).
- Oral and written English must be excellent.
- Strong communicator with presentation and influencing skills.
- Strong interpersonal skills with ability to work with colleagues from different cultures and connect well with colleagues at all levels.
- Driven and ability to work independently with high proactivity in a dynamic environment.
- Ability to contribute and work effectively in a team.
- Creative and resourceful.
- Flexible and able to embrace and respond to change effectively
