To ensure all arrears arising as a result of non-deduction by employers are collected through the alternative collection methods. Maintain a high quality performing loan book through effective off-payroll recoveries.

Job Responsibilities

Follow up with clients with overdue balances.

Maintain up to date customer list in default with the current information and customer’s contact details including next of kin details;

Write demand letters to inform customers of their overdue loan balances and follow up on repayments as agreed with the customers;

Ensure that all defaulting customers receive signed demand notices and acknowledge receipt;

Identify root causes of defaults through communication with the customer and employer and establish the right strategy to recover the overdue amounts.

Achieve allocated monthly collection targets as provided month on month.

Profiling of all non-performing loans and establish the correct strategy to recover e.g external debt collectors, insurance claims, DDAC mandates etc

Constant monitoring of the loan portfolio for timely identification of loans in arrears

Provide weekly consolidated reports on the recoveries to the Supervisor.

Negotiate payment plans/schedules with customers in line with their financial situation or capability.

Ensure compliance with all credit approval processes and procedures

Requirements:

Grade 12 School Certificate

Degree in Banking and Finance/Accounting/Business administration from a reputable recognized institution.

Minimum of 2 – 3 years of experience in a credit-related role is an added advantage.

Sound knowledge of industry best practices in debt recovery.