This role is Individually accountable for Managing Telesales and Affluent Sales managers to increase profitability & to meet business targets.

Area Oversight Responsibilities:

• Manages sales support processes to ensure profitability of Offices under his/her control & to meets business targets
• Supervises the Administrative processes of all office under  control to ensure efficient use of resources
• Responsible for customer service excellence within the units

Budget Control:

• Manages the team’s budget

Sales/ Productivity:

• Manages sales processes to ensure profitability.
• Identifies potential new markets & opens up the markets with assistance of Sales Manager.
• Develops local market & resource plan.
• Monitors team’s results.

Stakeholder Management:

• Responsible for both internal and external relationship management with key stakeholders.

Team Effectiveness:

• Individually accountable for staff time, tasks and output quality.
• Balances own priorities with directing and motivating others.
• Guides and directs staff to achieve operational excellence standards.
• Creates a climate for optimal performance.
• Manages performance.
• Selects potential staff to sustain customer/client service delivery.
• Responsible for the direct management of all teams under their control
• Develops team members and prepares them for higher responsibilities.

Requirements

• Relevant degree in Insurance or Business Administration from an accredited tertiary institution.
• 6 years or more experience in similar role within the insurance industry or bank with proven track record of exceptional performance.

Personal Effectiveness:

• Collaborate effectively with others to achieve team’s results
• Makes increased contributions by broadening individual Skills
• Accepts and Live the Company Values and Behaviours.