Key Responsibilities

• Establish robust mechanisms and proper follow up on total outstanding receivables for clients assigned.
• Ensure 100% collection of assigned customer portfolio at the end of each month. Efficiently manage all direct reports to ensure monthly achievement of collection collections target.
• Establish an efficient dunning and litigation process as per business requirements, with proper documentation and filing of customer issues.
• Reviewing service applications, perform credit appraisals and approve service applications per the company’s delegation of authority.
• Deliver analytical reports and insights on customers assigned in terms of receivables, collection efficiencies, DSO, DTR etc. to give visibility to management for decision making.
• Ensure statements of accounts are reconciled and balances confirmed with customers, at a frequency to be agreed with line manager.
• Take active part of regular meetings with Treasury, B2B and Billing Team to ensure proper follow-up on outstanding receivables and agree actions on problem accounts.
• Build strong and effective internal stakeholders’ relationships between the Credit Management team and the B2B Sales teams – educating them on the need for risk management in the context of the AT Business and achieving the right balance between making a • sale and collecting the cash.
• Maintain an extensive internal and external relationship with corporate customers.
• Reporting to the Head of Credit Management and other stakeholders on open invoices on a periodic basis with action plans to recover overdue amounts.
• Ensure all data required for the manually automated billing of mobile customers are obtained from respective shareholders monthly and put together the information required by IT solutions team to run monthly mobile invoices.
• Ensure compliance with AT Internal Control practices in all aspects of the job.

Qualification Required & Experience

• A bachelor’s degree from a recognized University with emphasis in Finance or related a programme.
• Master’s Degree will be an added advantage.
• Minimum of 4 years’ experience in credit or recovery role.
• Experience in credit recovery and customer service operations is a plus.
• Experience in people management is a plus.

Core Competencies

• Previous experience of end-to-end credit control and accounts receivable processes
• Integrity and Transparency
• Sound negotiation skills
• Ability to build relationships with multiple internal and external stakeholders.
• Writing and Verbal Communication skills
• Numerical and Analytical Skills
• Proactivity and initiative – to introduce ongoing changes to maximize productivity and influence the future.
• Assertive – being tough, when necessary, without fear or favour.
• Microsoft Office
• Analytical Skills