Role Responsibility

Provide 2nd level maintenance support and Service restoration for all IN, VMS and SDP Core platforms and services. This shall include but not be limited to all escalations from 1st Line, Carry out implementation of platform upgrades and system expansions

Implement Tariff and Promotions Configurations on live platform

Implement rollout of routine business requirements including but not limited to prepaid, hybrid and roaming tariffs, short codes, and products

Provide advice and training to customer facing departments, and resolutions to customer problems and complaints. Provide support and technical guidance to the Marketing, Commercial and Revenue Assurance units as well as other Technology units

Test and document Disaster Recovery Plans through system and configuration/log backups, redundancy tests and documentation of technical procedures for business continuity

Perform routine hardware maintenance of Prepaid systems and ensure continuous site visits of data centres to ensure system availability

Implement project related activities as well as other initiatives within the Prepaid, Voucher Management and SDP setup

Provide specialist technical advice and information to IN Ops, VAS & Billing Operations Manager and propose ideas for improvement standards in line with the trends in technology

Undertake decisions to maintain service continuity of the various prepaid and voucher management platforms and services

Provide relevant technical information/options to enable the IN Ops, VAS & Billing Operations Manager take effective decisions during emergency situations

Engage members of other departments in resolution of issues as well as planning of network related projects

Provide business related training to relevant stakeholders where required for them to effectively manage customer related issues

Monitor the performance of network vendors during 3rd level issue escalation and provide necessary feedback to IN Ops, VAS & Billing Operations Manager regarding performance and propose ideas for improvement of standards

Provide input and ideas into the assessment of technical feasibility of new products or service propositions from the Business Unit

Technical/Professional Qualifications

University degree in telecommunications/ electrical/electronic/Computer engineering or Information Technology.

Six or more years of relevant working experience in the mobile, fixed, IP and data networks and must be able to work under heavy pressure.

Microsoft Office Package, Unix , TCP/IP, IP Traffic Engineering, Shell scripting, SS7 signaling, SMPP Protocol, Database systems, Diameter, LDAP,SOAP protocols

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.