The overall responsibility of this role is to ensure maintenance and growth of Diaspora & Remittances products and income at all branches and outlets. To ensure seamless coordination between Money Transfer Services providers and the bank through the Diaspora & Remittances Unit and with branches and agents.
KEY RESPONSIBILITIES:
Financial – 15%
- Grow the bank’s NFI through MTS products offered at the branches and agents.
- Ensure budgetary compliance to set budgets for branches & agents on Money Transfer products.
Customer & Markets – 15%
- Promote active utilization of the bank’s Remittance products at branches and agents.
- Support diaspora agents to facilitate smooth account opening.
Operational and Sustainability – 70%
- Provide a seamless link between branches, agents and service providers for query resolution.
- Oversee branding at branches and agents to ensure particular growth of Money Transfer Business including M-Pesa, Western Union, Money Gram, Instant Cash and X-Press Money.
- Ensure proper and timely infrastructure for all branches and agents is in place and provide necessary support and coordination.
- Ensure that revenue from all Diaspora & Remittance products is collected and reported accurately on a monthly basis.
- Working closely with risk and compliance units to ensure effective controls to mitigate against business risks associated with money transfer services.
- Ensure that a monthly report on revenue is prepared to guide the Remittances Unit on the budgetary compliance.
KEY RELATIONSHIPS:
Direct Reports to this Position
- Relationship officer
- Senior Relationship Officer
Customers of this Position
- Money Transfer Service clientele
- All Tellers & ABMs
- Local and diaspora agents
KEY COMPETENCES:
Knowledge: Skills and Experience required for this Role
Job Knowledge
Information gathering, monitoring and analytical skills.
Job Experience:
- Proven experience of at least one year in a similar position.
- Excellent Communication skills
- Excellent interpersonal skills
- Organizing and planning skills
Education:
Business graduate from an accredited University preferably in Business related course
Competencies required for this Role
- Emotional Intelligence: Dynamic, individual with the ability to work under pressure.
- Strong networking skills, for both internal and external networks
- Relationship Management skills with excellent Human Relations skills, communication skills and interpersonal skills
- A passion for performance, building team play, and achievement in a competitive and dynamic environment.
- Commercial awareness and customer focus
