Responsibilities and Accountabilities
1. Coordinate, schedule and book travel for individuals upon receipt of travel-ready status and/or request in accordance with travel requirements including but not limited to the distribution of Advance Booking Notifications (ABNs), updates, domestic flights, cancellations and departure notifications.
2. Organize and complete all bookings in a timely manner and in accordance with the Handbook of IOM Tariffs (HIT) and standard operating procedures (SOPs) from the Division of Resettlement and
Movement Management (RMM). Under the supervision of the Senior Operations Assistant (movement) distribute travel information to internal and external stakeholders.
3. Compile and analyse descriptive statistics, using I-GATOR to capture costs and prepare travel loan
paperwork as specified in SOPs and in accordance with host government’s procedures.
4. Create movement data files, by ABN, for all individuals in accordance with SOPs and for IOM
accountability.
5. In accordance with local practices and RMM guidelines and standards, and in close coordination with supervisors, identify and assign escorts to accompany vulnerable individuals.
6. In coordination with Senior Operations Assistant (movement) process exit permission paperwork and ICRC Travel Documents in accordance with established standards and the local guidelines.
7. Conduct identity and document verification prior to the distribution of travel documentation to
refugees, immigrants and migrants.
8. Conduct pre-departure counselling on pre-embarkation procedures and special needs during travel
(such as meals, medication, wheelchairs and medical conditions) as needed. Identify beneficiary
vulnerabilities and coordinate appropriate action to ensure they are addressed.
9. Provide regular feedback on work being accomplished to the Senior Operations Assistant (movement) and keep supervisors immediately informed of any issues that arise.
10. Demonstrate an in-depth understanding of relevant Movement Operations SOPs and Movementsrelated systems and databases (including iGATOR, MiMOSA, SAR and Amadeus), as well as the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Code of Conduct and instruction on the Prevention of Sexual Exploitation and Abuse (PSEA.)
11. Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert Senior Operations Assistant (movement) or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.
12. Perform such other duties as may be assigned.

Required Qualifications and Experience
EDUCATION
Completed secondary [high school] education required and five years of relevant working experience; three years of working experience with a Bachelor’s degree
EXPERIENCE
Prior Movement Operations or transportation experience is a strong advantage.
SKILLS
Strong computer skills – Word, Excel and Internet; past experience with Movement Operations-related
databases and systems (including iGATOR, MiMOSA, SAR and Amadeus) is a strong advantage.
SECTION 5
Languages1
REQUIRED
For this position, fluency in English and French is required (oral and written).
DESIRABLE
Knowledge of any other UN languages is an advantage
SECTION 6
Competencies2
The incumbent is expected to demonstrate the following values and competencies:
VALUES – All IOM staff members must abide by and demonstrate these five values:
Inclusion and respect for diversity: Respects and promotes individual and cultural differences.
Encourages diversity and inclusion.
Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with
organizational principles/rules and standards of conduct.