Responsibilities and Accountabilities
1. Undertake field activities in an assigned areas of the North and the Far Northern regions
of Cameroon excluding Touboro and its environs, such as preparing refugees for airport
operation at transit center, third-party facility, camp-based operation or sub-office, or in
relation to transportation. As required, monitor and follow up field support activities.
2. In coordination with the National movement operations Officer,
Lead Field Support Teams as they assist individuals at transit centers or third-party
facilities, including upon arrival with sign-in, verification of identity, orientation, food and
non-food items and room assignments; during their stay with food and non-food items,
instructions, briefings, activities and resolution of issues; and upon departure for medical
appointments, return travel or onward travel with briefings, luggage support and transition
to transportation. Enter and update relevant data in the appropriate systems and ensure
vulnerable individuals are assisted in a manner that ensures their safety, security and
comfort; report all issues immediately to the appropriate supervisor(s).
3. Lead Field Support Teams as they assist individuals at transit centers or third-party
facilities, including upon arrival with sign-in, verification of identity, orientation, food and
non-food items and room assignments; during their stay with food and non-food items,
instructions, briefings, activities and resolution of issues; and upon departure for medical
appointments, return travel or onward travel with briefings, luggage support and transition
to transportation. Enter and update relevant data in the appropriate systems and ensure
vulnerable individuals are assisted in a manner that ensures their safety, security and
comfort; report all issues immediately to the appropriate supervisor(s).
4. Assist in the coordination of timely and adequate services for meals, snacks and water for
individual staying at Transit Centers, third-party facilities or during transit in airports and
other locations. Work closely with the service provider to ensure meals are culturally
appropriate and to reduce the level of waste while keeping the quality of the food at the
highest standard.
5. Work with units and departments and beneficiaries on pre-departure formalities including
but not limited to travel loans, luggage, prohibited items, bag tags and clothing/shoes.
Assist with daily discussions with beneficiaries on cleanliness, litter and hygiene. Keep all
posters and informational messages up-to-date and placed in visible locations.
6. Provide assistance at transit centers and third-party facilities for extended periods of up
to 12 hours and during overnight periods and weekends, ensuring the needs of individuals
are met throughout their stay. Communicate promptly with third-party facility
representatives and/or supervisors if issues arise.
7. Lead the coordination of transportation from consolidation points, transit centers and
third-party facilities, including liaising with service providers, ensuring the identity
verification, readiness and organization of individuals being transported, and providing
relevant briefings. Ensure baggage sorting, tagging and handling is done appropriately and
arrange for individuals to be escorted on transportation as needed. Ensure persons with
special needs are provided with appropriate services and report any issues to supervisors
immediately.

Provide selection mission support, exit permit support and/or interpretation services for
individuals at the airport, in transit centers, camps, consolidation points and third-party
facilities or during transport by air, ground or water.
9. Provide regular feedback on work being accomplished to the National Associate
Movement Operations Officer and keep supervisors immediately informed of any issues
requiring their attention.
10. Alert National Associate Movement Operations Officer or management of any noncompliance to SOPs or codes of conduct by IOM staff members or partners.
11. Perform such other duties as may be assigned.
SECTION 4
Required Qualifications and Experience
EDUCATION
• Completed secondary [high school] education required and five years of relevant
working experience.
• Three years of working experience with a Bachelor’s degree.
EXPERIENCE
• Prior Movement Operations or transportation experience is a strong advantage.
SKILLS
• Strong computer skills – Word, Excel and Internet.
SECTION 5
Languages
REQUIRED
Fluency in English and French is required (oral and written).
DESIRABLE
Working knowledge of any other UN Languages.
SECTION 6
Competencies1
The incumbent is expected to demonstrate the following values and competencies: