Responsibilities and Accountabilities
1. Undertake field activities in an assigned areas of the East and Adamawa regions of Cameroon including Touboro and it’s environs, such as preparing refugees for airport operation at transit center, third-party facility, camp-based operation or sub-office, or in relation to transportation. As required, monitor and follow up field support activities.
2. In coordination with the National movement operations Officer, Lead Field Support Teams as they assist individuals at transit centers or third-party facilities, including upon arrival with sign-in, verification of identity, orientation, food and non-food items and room assignments; during their stay with food and non-food items, instructions, briefings, activities and resolution of issues; and upon departure for medical appointments, return travel or onward travel with briefings, luggage support and transition to transportation. Enter and update relevant data in the appropriate systems and ensure vulnerable individuals are assisted in a manner that ensures their safety, security and comfort; report all issues immediately to the appropriate supervisor(s).
3. Assist in the coordination of timely and adequate services for meals, snacks and water for individual staying at Transit Centers, third-party facilities or during transit in airports and other locations. Work closely with the service provider to ensure meals are culturally appropriate and to reduce the level of waste while keeping the quality of the food at the highest standard.
4. Work with units and departments and beneficiaries on pre-departure formalities including but not limited to travel loans, luggage, prohibited items, bag tags and clothing/shoes. Assist with daily discussions with beneficiaries on cleanliness, litter and hygiene. Keep all posters and informational messages up-to-date and placed in visible locations.
5. Provide assistance at transit centers and third-party facilities for extended periods of up to 12 hours and during overnight periods and weekends, ensuring the needs of individuals are met throughout their stay. Communicate promptly with third-party facility representatives and/or supervisors if issues arise.
6. Lead the coordination of transportation from consolidation points, transit centers and third-party facilities, including liaising with service providers, ensuring the identity verification, readiness and organization of individuals being transported, and providing relevant briefings. Ensure baggage sorting, tagging and handling is done appropriately and arrange for individuals to be escorted on transportation as needed. Ensure persons with special needs are provided with appropriate services and report any issues to supervisors immediately.
7. Provide selection mission support, exit permit support and/or interpretation services for individuals at the airport, in transit centers, camps, consolidation points and thirdparty facilities or during transport by air, ground or water.
8. Provide regular feedback on work being accomplished to the National Associate Movement Operations Officer and keep supervisors immediately informed of any issues requiring their attention.
9. Alert National Associate Movement Operations Officer or management of any non- compliance to SOPs or codes of conduct by IOM staff members or partners.
10. Perform such other duties as may be assigned.
SECTION 4
Required Qualifications and Experience
EDUCATION
• Completed secondary [high school] education required and five years of relevant working
experience.
• Three years of working experience with a Bachelor’s degree.
EXPERIENCE
Prior Movement Operations or transportation experience is a strong advantage.
SKILLS
Strong computer skills – Word, Excel and Internet.
SECTION 5
Languages
REQUIRED
Fluency in English and French is required (oral and written).
DESIRABLE
Working knowledge of any other UN Languages.