UNFPA, the United Nations sexual and reproductive health agency, is committed to delivering a world where every pregnancy is wanted, every childbirth is safe and every young person’s potential is fulfilled.

The Government of South Sudan has received funds from World Bank towards the cost of implementing the South Sudan Women’s Social and Economic Empowerment Project (SSWEEP), a four-year project effective until 12 December 2026; in line with an approved World Bank Project Appraisal Document (PAD). The SSWEEP will (1) provide essential social and livelihood skills for women and adolescent girls in communities; (2) support women to grow their businesses; (3) provide services for survivors of GBV; and (4) strengthen the institutional environment for women’s empowerment.

Pursuant to the PAD, the Government of South Sudan, Ministry of Gender, Child, and Social Welfare has contracted UN Women to administer the received funds and implement the project in 10 states and 2 administrative areas (Pibor Administrative area and Ruweng Administrative Area) over a period of four (4) years.

The contract between the Government of South Sudan, Ministry of Gender, Child, and Social Welfare (MoGCSW) and UN Women have engaged with UNFPA on implementation of Component 3, Services for survivors of GBV. The component is targeted specifically at survivors of GBV and will have two subcomponents. One subcomponent will support the establishment of a functioning national GBV helpline with a new hotline number, and the other subcomponent will set up a new safe house (shelter) in Juba. The current consultant contract is requested for output 3.1 “a national hotline is established to facilitate timely reporting and management of SGBV cases”.

The objective of the engagement is to ensure that survivors of GBV across the country have access and referred to quality, timely and integrated survivor-centered services, including access to a safe house for temporary shelter.

UNFPA South Sudan Country Office is seeking the services of two consultants, one international consultant as the lead consultant and a national consultant as the team member, to assist with the data collection through conduct the field missions, support in finalisation of the tool, prepare the list of organizations for the interview and prepare the list of all states and Administrative Areas’, undertake the analysis and propose recommend dations for the design of helpline . a national consultant to conduct a helpline rapid needs assessment of personnel and materials for the establishment, expansion, and  gradual transition plan to the MoGCSW

You would be responsible for:

Conduct a mapping of the currently functioning helplines across the country (10 states and 2 Administrative Areas: Pibor Administrative area and Ruweng Administrative Area) and develop an action plan for the coordination, scale up and functionality of the referral pathways across the country.

Assess the functionality, reach, and effectiveness of existing helplines, considering factors such as responsiveness, confidentiality, language accessibility, and cultural sensitivity.

Analyze the referral pathways of the national helpline, identifying strengths, weaknesses, and areas for improvement.

Benchmark the national helpline against established international standards and best practices.

Prepare a comprehensive report detailing findings, recommendations, and an action plan for immediate support and the scale up and functionality of the referral pathways across the country.

Make recommendations on an interim model for the management of emergency GBV cases arising from the hotline operations

Responsible for the overall management, oversight and completion of the assignment

Ensure meeting all the accountabilities of the assignment.

Undertake the review of literature and existing helplines and their operations from at least two relatable countries.

Lead the designing the strategy for undertaking this assignment, including data collection, designing the tools, overseeing the data collection

Work closely with the national consultant – design the tools, methodology for data collection and support the national consultant for data collection to assess the functionality, reach, and effectiveness of existing helplines, considering factors such as responsiveness, confidentiality, language accessibility, and cultural sensitivity.

Undertake the data analysis from the quantitative and qualitative data received from all the 10 states and AAs

Produce the final report, including the recommendations on the interim model for the management of the helpline to support the GBV survivors

Incorporate the recommendations and suggestions made by Project Management Unit of MoGCSW, MoGCSW, UNFPA and UN Women.

Produce the final report, four page synthesis paper and a presentation about the rapid assessment findings.

Present the findings of the rapid assessment to the Ministry of Gender, Child and Social Welfare, PMU, World Bank, UNFPA, UN Women and other stakeholders

Qualifications and Experience: 

Education:
Masters degree in the field of Gender studies, sociology, public health and other relevant field of enquiry

Knowledge and Experience: 

10 years of work experience in the field of GBV response and/or prevention

Proven experience in conducting assessments or social audits and benchmarking exercises related to helplines or similar or AOR GBV support services.

Extensive knowledge and experience of working on gender issues, women’s empowerment, and social protection in South Sudan.

Strong research and analytical skills, with the ability to gather and synthesize information from diverse sources.

Excellent communication skills, both written and verbal, with the ability to present complex information in a clear and concise manner.

Understanding of international best practices and standards for helplines and referral pathways and GBV support services.

Knowledge of the South Sudanese context

Experience in carrying out UN assessments will be an added advantage

Languages:

Fluency in English is required. Arabic is desirable

Required Competencies:

Values:

Exemplifying integrity,

Demonstrating commitment to UNFPA and the UN system,

Embracing cultural diversity,

Embracing change

Core Competencies:

Achieving results,

Being accountable,

Developing and applying professional expertise/business acumen,

Thinking analytically and strategically,

Working in teams/managing ourselves and our relationships,

Functional Competencies:

Advocacy/ Advancing a policy-oriented agenda

Leveraging the resources of national governments and partners/ building strategic alliances and partnerships

Delivering a results-based programme

Internal and external communication and advocacy for results mobilization

Managerial Competencies (if applicable):

Providing strategic focus

Engaging internal/ external partners and stakeholders

Leading, developing and empowering people/ creating a culture of performance

Making decisions and exercising judgment

Compensation and Benefits:

This position offers consultancy fees only
UNFPA Work Environment: