Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within the department. He/She will be required to uphold company policies and requirements at all times.
Main Responsibilities:
Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn how to:
- Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
- Ensure clients’ satisfaction and adherence to Kempinski service standards.
- Follow internal credit policy.
- Follow up on lost business and bring information about them to the knowledge of the department superiors.
- Spot-check reservations made the previous day and check all VIP arrivals.
- Follow the internal up-sell programme for the Reservations department.
- Perform any other reservation duties as per role requirement.
Desired Skills & Qualifications:
- Degree/ Diploma in any relevant hospitality field from a recognized learning institution.
- No work experience is required.
- Less than one year since completion (2022/2023).
- Kenyan Citizen.
- Completed coursework (Even if not graduated).
- Ability to work and communicate in a multinational environment.
- Excellent grooming skills and must be well versed in professional and personal etiquette.
- Good Communication skills.
- Outgoing with a positive learning attitude
