Knows all relevant SOP’s and follows SOP’s for all tasks.

• Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift.
• Follows-up and verifies arrivals by updating registration cards in regards to spelling of guest’s name, address and method of payment.
• Ensures correct rate at time of check-in and checks with Service Manager should queries arise.
• Changes guest rooms if approved by Service Manager.
• Is aware, at all times, of current room status and room availability.
• Is fully aware of Radisson BLU service concepts.
• Increases hotel revenue by promoting food and beverage outlets within the hotel.
• Minimises loss of revenue by adhering to all established credit procedures.
• Monitors customer accounts and brings problems with guest credit limits to the attention of the Service Manager.
• Improves timeliness of cash flow by adhering to established credit and inventory control procedures.
• Identifies and records special billing instructions and notifies accounting and Service Manager.
• Adheres to hotel policies regarding the use of cash banks (‘floats’) and takes responsibility for own cash bank.
• Uses the ABC approach to respond to negative comments and complaints; and notifies Service Manager immediately for appropriate follow-up.
• Works closely with all other departments to ensure 100% Guest Satisfaction.