Responsibilities
• To be fully in charge of the IT infrastructure of the Hotel
• Manages, Maintains & troubleshooting of all related hardware & software
• Coordinating maintenance and troubleshooting of all the MICROS Applications and hardware
• Assisting in maintenance of the Leased circuits and coordinating with service providers for troubleshooting and other technical issues regarding the services
• Providing Technical support to all IT resource users in the Hotel
• Ensure that the Backups and taken & stored properly
• Ensure all job-related documents maintained properly
• Keeps the management well-informed of the status of the IT infrastructure and recommends corrective actions
• Maintain correct levels of authorization & security of all the USer Accounts in the IT resource
• Implement and follow-up the Policies & Procedures and SOPs for the IT Department
• Improves user ability to use the facility properly
• Conducts comparative analysis when necessary
• Initiates and implements improvements in all areas of the IT resource
• Presents and implements technological alternatives to streamline functions and improve productivity
• Ensures compliance with all software licensing agreements
• Develops and maintains an excellent working relationship with Service Providers, Colleagues & Team
• Maintains knowledge on new technologies by reading technology periodicals and attending tradeshows, technical seminars and training sessions
Qualification Required & Experience
• Degree in IT Hospitality or Business Administration
• At least 4 to 6 years hands on experience in a management position ni the IT field
• Minimum 2 years experience in a similar class hotel
• IT Degree or Diploma from a recognised institution
• Minimum of 5 years to 7 years with strong commercial focus and business sense. Good inter-personal skills
• Computer literate, i.e, word, excel, Fidelio
• Advance – English communication skills, written and verbal
• Leadership sense
• Organisational ability
• Intermediate – Microsoft Office (Outlook, Word, Excel, Microsoft, PowerPoint.
