Required to grow Mortgage financing portfolio and ensure that the product is well positioned in the Market. To manage the end-to-end relationship of key stakeholders. Ensure the segment provides tailor made Mortgage solutions which carters for the needs of the segment. Responsible for designing sales strategies and ensure smooth execution for the growth of Portfolio across the network.

Main Responsibilities:
• Identify customer segment needs and ensure development of appropriate tailor-made Mortgage solutions.
• Ensure well defined and seamless process on the Mortgage lending solutions to customers.
• Proactive nurture and leverage sustainable, robust stakeholder relationship, coalitions, and network internally and externally (Committees, Government Bodies/Officials, regulators, Banks, Community and Private entities)
• Ensure that the strategic agenda is delivered to the required standards and ensure growth of different Mortgage financing options (Purchase, Construction, Refinancing, Semi Finished and others).
• Design Mortgage sales strategies and embed sales culture across the network.
• Design the annual action plan for the overall Mortgage portfolios and ensure it is executed by the Relationship Managers and the branches.
• Support the Manager; Mortgage to forecast future market trends and translate these into segment level strategy to create and sustain competitive advantage.
• Ensure leads generation directly or through branches for all the personal lending products with a key focus on Mortgage finance.
• Manage the segment sales and revenue with the key focus to increase profitability.
• Conduct business/sales discussion and negotiations for the purpose of generating relevant business with Stakeholders, prepare business proposals for decision-making to the relevant committees.
• Ensure continuous product improvement and digitization of Mortgage processes.
• Be an effective agent of change and role model for Relationship Managers and Branch network.
• Establish, strengthen, and manage relationships with all the key stakeholders in Mortgage Financing i.e., Real Estate developers as well as at individual official level.
• Prepare budget and projections for the products, including existing as well as prospective and potential clients. Co-ordinate budget objectives to respective areas of responsibilities and ensure targets are achieved as per the approved budget.
• Monitor and review branch performance on this portfolio to ensure target are met and the quality of the portfolio is maintained.
• Ensure high level of integrity through compliance, understanding of the loan book, credit policy, and the procedures by Relationship Managers.
• Work closely with the existing Real estate partners and recruit more strategic partners for the Mortgage loan business while ensuring the relationship is well maintained.
• Be conversant with policies, procedures and Market trends pertaining to all bank products and services and be able to adapt to change based on technological advancements and customer sophistication.
• Ensure appropriate and timely submission of reports and timely responses on issues/concerns raised by the branch staff and other assurance providers.
• Act as a subject matter expert for all branch operations procedures and manage queries and questions on this area.
• Well – arranged archiving and proper handling of documentation.
• Training of staff members on matters related to Control & Quality Assurance including and not limited to AML and risk issues.
• Quality Participation on customer training on product and services as well cross selling.
• On sample basis, conduct quality/compliance checks of disbursed loans including business and collateral verification monthly.
• Ensure there is proper handling and archiving of bank documents (safe custody) including adhering to the retention periods set.

Knowledge and Skills:
• MS application (Excel, Vision, Word, Publisher).
• Adaptability, building positive working relationships, coaching, continuous learning, contributing to team success, customer focus, Innovation, planning & organizing, work standards.
• Knowledge of the latest market trends
• Understanding of mortgage regulations
• Excellent communication and listening skills.
• Confidence and presentation skills.
• Problem solving skills.
• Understanding and interest in financial/banking products and markets.
• Ability to explain and handle complex information clearly and simply.
• Good Credit and analytics skills.
• Relationship management skills.

Qualifications and Experience:
• Bachelor’s degree in business related studies
• At least 4 years’ experience in banking operations, out of which 3 should be in Relationship Management and/or Portfolio Management.