InvestigationsTime split: 80%Conducting Investigations
To investigate cases of criminal, fraudulent and security related incidents, examining appropriate records and documentation, interviewing all relevant parties internally and externally and reporting findings to management.
Assist the business in confirmation of identification documents used in applications.
To produce witness statements and submit case papers to the enforcement agencies to pursue prosecutions against perpetrators.
To assist in the bonding of witnesses which involves, taking through the witnesses through the court process/statements
To attend court in criminal cases where suspects have been arraigned before court.
To attend court in civil cases where the bank has sued for recoveries and or sued by customers.
Conducting research through the internet, newspapers, and fraud journals on emerging fraud trends in the industry.
Attend to Warrants to investigate accounts served on the bank from law enforcement agencies
Maintaining effective liaison with enforcement agencies and external fraud investigators within the industry.
Liaise with other fraud teams within the industry to collate and share intelligence as appropriate.
Conduct merchant visits at the request of the acquiring team or pursuant to investigations.
Assist the business outlets in responding to queries which are fraud related
Attend to requests from foreign embassies/missions on verification of bank documents.
Assist in Audit programs that may be performed in the department.
Assist in staff pre-employment screening process.
Support business in disciplinary hearings.
Accountabilities
Business Management.Time split:10%Case Management
To maintain case files and central investigations database to operational standards.
To attend progress meetings with investigation teams/management
Develop own skills from training and work experience.
Participate in production of weekly, Monthly and ad hoc MIs as appropriate.
Ensure credible information is provided for MIs produced by Forensic Investigations and Recoveries.
Support the Fraud Management Team in the Fraud Awareness Campaigns
Accountability: Risk Identification and Awareness
Ensure that all risks and/or emerging risks which are identified during an investigation / interaction with stakeholders are escalated to line management upon discovery.
Identify high risk business units and where requested to do so, participate in awareness initiatives.
Accountability: Stakeholder Management
Interact with counterparts in the industry to gain understanding of threats and risks.
Accountability: Operational Requirements
Inform management of any system, tool or equipment that is not available to perform daily task.
Ensure that strict access control to Forensic premises and documents is exercised and ensure adherence to the Clean Desk Policy.
Participate in and contribute to required office / stakeholder meetings.
Accountability:
RecoveriesTime split: 10%Recoveries
Ensure that lawful processes are followed to recover fraud losses.
The following tools should be employed to make recoveries:
Acknowledgment of Debt
Indemnities are served to other banks
Application of compensation at court
Assist in asset tracing.
Role / Person Specification
Education and Experience Required
First degree in Law / Accounting; Diploma in Forensics Investigations/Criminology or equivalent or 5 years’ experience in an established investigations practice
3 years of relevant work experience.
Knowledge & Skills:
Understanding criminal law.
Relationship management and networking.
Strong analytical skills and attention to detail
Working knowledge of risk management disciplines and processes. Ability to work under pressure.
Report writing and communication skills – verbal and written.
Competencies:
Deciding and initiating action
Learning and researching
Relating and networking
Adapting and responding to change
Persuading and influencing
Creating and innovating
Planning and organizing
Education
Bachelor’s Degree: Law, Military Science and Security (Required)
