Applications are invited from suitably qualified candidates for position of ICT Officer (Systems Support) tenable at MUBAS in Blantyre.

Position Overview

In the Systems Support section, the ICT Officer plays a crucial role in enhancing and maintaining MUBAS’ ICT systems. They collaborate with various stakeholders, analyze system requirements, and recommend effective solutions to meet the university’s business needs. He/she will be responsible to the ICT Specialist (Systems Management).

Key Roles and Responsibilities

a. Implementing policies, plans, strategies, programmes, systems, standards and budgets relating to ICT.

b. Conduct in-depth analysis of existing systems, identify areas for improvement, and propose enhancements.

c. Collaborate with systems end-users and technical teams to gather requirements and understand business processes.

d. Manage Helpdesk and provide technical support to members of staff and students.

e. Evaluate software and hardware solutions, ensuring compatibility, scalability, and security.

f. Design, develop, and implement system upgrades, integrations, and optimizations.

g. Document system specifications, user manuals, and standard operating procedures.

h. Provide training and support to students and staff.

i. Stay abreast of industry trends and emerging technologies to recommend best practices.

j. Preparing reports.

Minimum Education Qualifications and Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Excellent communication skills and the ability to work collaboratively in a team environment.