The candidate will enhance customer service standards and portray positive company image by ensuring professionalism and efficiency in the payment of claims.
Principal Accountabilities (Responsibility)
- Evaluate, negotiate and recommend valid claims for approval to fulfil the company’s contractual obligations for customer retention.
- Ensure documentation from insurers on sums insured, excesses, deductibles, and clauses applicable in case of a claim are issued correctly.
- Direct interaction with customers globally to resolve claims complaints and enhance customer satisfaction.
- Evaluate suitable claim defences and instruct appointed lawyers to take-up claims in litigation.
- Monitor, support and propose the appropriate direction of litigation to minimize loss exposure to the company.
- Develop and maintain a claims data archiving system as per legislation to protect the company’s exposure to recurring claims.
- Analyse and evaluate claim costs and pursue recovery.
- Analyse incident and loss trends and monitor implementation measures to minimize losses.
- Ensure adherence and consistency with company policy on claims in all outstations.
- Review and reconcile insurance accounts for proper cost allocation and accurate financial reporting.
- Prepare and analyse claims reserve reports for all outstanding claims for financial reporting to reflect the correct position of liabilities on the financial statements.
- Perform other department duties related to this position as directed by the section Manager.
Job Requirements
Qualification (Minimum)
- Bachelor’s degree in business or related field.
- Computer skills and knowledge in Microsoft office.
- Part qualification ACII / Diploma in Insurance.
- Interpretation and application of conditions carriage for Baggage & Cargo.
- 3 years’ experience in the insurance industry in underwriting and claims handling in a busy organization.
- Experience in aviation industry will be of added advantage.
Additional Details
Other Skills
- Understanding of IATA regulations, international conventions and regimes in relation to international travel
- Computer skills and knowledge of Claims Management systems.
- Excellent interpersonal skills
- Strong Communication skills
- Negotiation skills
- Time management
- Presentation /tutoring skills
- Customer insight
- Analytical thinking
- Problem solving
- Customer service
