Key Duties and Responsibilities:

The IT Technician will be required to perform the following tasks:

IT Training  

• Conduct IT policy training to all stakeholders to ensure compliance as required.

IT Hardware

• Set up all new computers, cell phones and any other devices for staff when required.
• Rebuild old computers for repurposing as required.
• Maintain all printers to always ensure functionality.

Desktop Support

• Provide support for all IT infrastructure regarding hardware, software, and network requirements.
• Enforce system operating procedures for User Desktop systems (Passwords, Level Of access, User Virus Updates, Mail delivery)
• Perform daily, weekly, and monthly procedures as scheduled (e.g., Patch Management, Virus Scans, Event Logs)
• Support employees remotely, if possible, to ensure effective and timeous IT support.
• Arrange transportation for IT hardware to various sites according to requirements.
• Assist visitors with connectivity requirement as and when required.
• Support of all desktop software and hardware including rebuilds corrective action in case of hardware / software failure for all desktops.

IT Projects

• Ensure IT projects are documented, managed in time, scope, and budget.
• Assist in the implementation of IT projects.

IT Compliance

• Ensure endpoint security is installed and up to date on computers.
• Ensure that operating systems are all up to date.
• Report on status monthly.

Organization Culture and Values

• Ensure Kenkijin philosophy, values, principles, and behaviors are promoted and established through the business unit.

Qualifications & Experience

• Must have Grade 12 General Certificate of Education
• Diploma in Information Technology
• Cisco Certified Network Associate recommended.
• Minimum two (2) to three (3) years’ experience
• Membership to the relevant body

Job Specific Competencies

• Good communication skills
• Proficient in computer skills (MS Excel and MS Word) and able to use MS Dynamics AX)
• High degree of accuracy and attention to detail.
• Technical Support
• Network Support Cabling
• Troubleshooting
•  Server Operations Systems (AD, GP, DC, DNS, DHCP)

Duration: One (1) year Fixed Term Contract