Responsibilities:
1. Oversee up to seven teams of staff members who are undertaking movement operations
activities in Cameroon, including activities related to field support, movements, data processing
and compliance. Support staff development processes such as hiring, providing training,
assigning duties and giving feedback to staff members on their performance on a regular basis
to ensure high quality work and the accurate completion of activities. In locations throughout the
region where there is no Movement Operations Officer or Manager, serve as technical
supervisor for movement operations staff members.
2. Oversee the efficient and effective management of airport assistance for arriving and
departing individuals in Cameroon, including in relation to documentation, luggage, escorts and
special assistance. Ensure staff deliver the highest quality service, interact appropriately with
airport and government officials and handle urgent issues as they occur. Monitor the work
schedule, validate hours and process relevant financial paperwork in coordination with the IOM
finance department.
3. Oversee staff as they assist individuals at transit centers or third-party facilities. Monitor the
weekly shift schedule, ensuring coverage is adequate to maintain a professional, safe, secure
and clean environment; address issues as they arise and continually seek ways in which IOM
can improve assistance. For third party facilities, regularly conduct checks to ensure
accommodation is up to IOM standards. Manage assets and inventories, process financial
paperwork, supervise quality control of vendors, and manage the transit center vehicles and
related schedules, staff and paperwork, if relevant.
4. Ensure selection mission support, exit permit support, interpretation services and
pre-departure counselling are coordinated for individuals at the airport, in transit centers, camps,
consolidation points and third-party facilities or during transport by air, ground or water,
according to the highest ethical standards and guidelines established by IOM. Supervise the
coordination of transportation from consolidation points, transit centers and third-party facilities
and address special needs, such as meals, medication, wheelchairs and medical conditions.
Handle financial paperwork related to selection mission, exit permit or interpretation services as
needed.
5. Oversee the completion of all bookings by Movements staff members in Cameroon in
accordance with the Handbook of IOM Tariffs (HIT). Ensure compliance with program-specific
SOPs and supervise the distribution of travel information to stakeholders. Oversee the creation
of movement data files and oversee Movements staff members as they compile and analyze
descriptive statistics. Certify and handle the processing of vendor-incurred costs.
6. Ensure Data Processing staff members are undertaking secure storage of documentation and
data in accordance with IOM principles and guidelines and that they are dispatching travel
documents and coordinating exit permits and travel documents in a timely manner. Oversee the
preparation of regular data mining reports on MiMOSA; advise management on possible issues
which need attention and suggest corrective actions.
7. Ensure compliance activities related to project monitoring and evaluation, training, youth
services, project reporting, project support and protection are being carried out efficiently and
effectively by the Operations Specialist, Compliance and that they are reporting regularly on the
work being accomplished, particularly in relation to training of Movement Operations staff
members and youth service activities at IOM transit centers.
8. Liaise with airlines on a regular basis and represent the best interest of beneficiaries for
competitive fares with the most direct routing. Liaise with other teams and units in Cameroon
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and with external partners such as government authorities, relevant embassies, and the United
Nations High Commissioner for Refugees (UNHCR). As needed, represent IOM at partner
meetings and conferences.
9. Supervise the handling of at-risk and sensitive cases in accordance with IOM’s policies,
procedure and guidance in the Movement Management Manual (MMM), including assistance for
unaccompanied refugee minors (URMs). Ensure IOM is adequately training staff members on
working with at-risk and sensitive cases and is mainstreaming prevention of sexual exploitation
and abuse (PSEA) through the awareness and training sessions for staff and service-providers.
10. Supervise quality assurance procedures, ensuring checks are being regularly undertaken by
staff members and incident reports are being submitted and responded to in an efficient
manner. Prepare statistics and report regularly to the Chief of Mission and Head of Operations
for GLWCA region on relevant activities. Work to streamline how reports are prepared and
presented in order to improve assistance and ensure data on all procedures is compiled,
summarized and presented in a timely manner.
11. Demonstrate a comprehensive understanding of relevant Movement Operations SOPs and
Movements-related systems and databases (including iGATOR, MiMOSA, SAR and Amadeus),
as well as the ability to remain professional, impartial and unbiased during all interactions with
migrants and colleagues per the IOM Code of Conduct and instruction on the prevention of
sexual exploitation and abuse (PSEA).
12. Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with
standards of conduct and data protection rules. Alert Chief of Mission and Head of Operations
for GLWCA region or management of any non-compliance to SOPs or codes of conduct by IOM
staff members or partners.
13. Perform such other duties as may be assigned.
Required Qualifications and Experience:
Education
• Master’s degree in Political or Social Sciences, Development Studies, Human Rights,
International Relations, Law, or a related field from an accredited academic institution with five
years of relevant professional experience; or,
• University degree in the above fields with seven years of relevant professional experience.
Experience
• Prior Movement Operations experience, especially in IOM, is highly preferred;
• Transportation-related and/or management experience is a strong advantage; and,
• Knowledge of IOM’s Movement Operations program implementation and administrative,
financial and business rules and practices is desirable.
Skills
• Strong written and verbal communication skills and ability to effectively communicate with and
lead a team;
• Demonstrated proficiency with IGator, MiMOSA, SAR and Amadeus; and,
• Excellent computer skills and a high level of proficiency in spreadsheet and database
applications.
Languages
IOM’s official languages are English, French, and Spanish. All staff members are required to be fluent in one of the three languages.
For this position, fluency in English and French is required (oral and written). Working
knowledge of another official UN language (Arabic, Chinese, Russian and Spanish) is an
advantage.
Proficiency of language(s) required will be specifically evaluated during the selection process,
which may include written and/or oral assessments.