Context: 
•   To operate within defined parameters as set out in the policies, processes and procedures. 
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)

Role Complexity:

•   Provide analytical support to the senior manager: Prepaid Pricing and Analytics  on an ad hoc basis and on specific projects
•   Managing analytical and data queries and cascade to direct reports
•   Establishing and managing proper processes and administrative requirements for the analytics department.
•   Supervise all staff reporting to this role.
•   Provide high level technical assistance to staff reporting to this role
•   To ensure productivity is met by all staff in the reporting and analytics department.
•   To facilitate and implement innovative approaches for building complex analytical models
•   Communicate complex analytical models effectively to stakeholders

Task Complexity:
Analytics, Reporting and Business Implementation
•   Compile daily, weekly and monthly reports on the Company’s performance pertaining to various areas of business including but not limited to the Prepaid Segment Consumer Business Unit
•   Extract data from various data sources, including databases and data systems, for reporting and analysis purposes;
•   Provide insights to departments on the trends, values and attributes that emerge from the reports compiled;
•   Maintain reports and dashboards to meet the specific needs of the Prepaid Segment Consumer Business Unit and teams to all levels of leadership;
•   Provide the company with timely and accurate ad-hoc reports and analysis;
•   Keep up to date with current business model and processes of the company;
•   Ensure a high quality/accuracy/standard of work and service throughout;
•   Contribute actively to internal meetings as requested;
•   Attend to additional requests by your manager as required and perform any other duties which may be assigned from time to time.

Customer/ Business Satisfaction
•   Ensure service delivery in line with needs of the business
•   Understand customer needs and develop and fine-tune systems accordingly
•   Identify trends and patterns pertaining to customer requests and ensure continuous improvement as an important element of service delivery

Customer Relations and Satisfaction
•   Understand customer needs and provide analysis accordingly.
•   Ensure customer needs and requirements are satisfied through appropriate communication / systems / processes / procedures.
•   Drive continuous improvement as an important element of service delivery.
•   Able to explains complex solutions easily

Project Management 
•   Develop and drive the execution of agreed projects. 
•   Drive the implementation, tracking, monitoring and compliance of projects.
•   Contract management in line with Procurement Policies.
•   Co-ordinate project reporting.
•   Ensure effective implementation of the integrated project management model. 
•   Risk management.

Quality Management and Improvement
•   Ensure compliance to rules and procedures for optimal operations and management.
•   Input into the establishment of systems and sound practices in order to comply with best practices, legislation or other regulations, guidelines and standards.
•   Establish and maintain quality standards that will enhance the customer experience and cost efficiency.
•   Understand the quality standards of the job and the reason for these standards, and communicate these reasons to others.
•   Understand and communicate the consequences of not maintaining quality focus.
•   Identify processes and procedures where the quality of work may be improved.
•   Seek feedback from clients / stakeholders and continuously seek ways of improving on quality and customer service standards
•   Accreditation management of all repair centres.
•   Keep abreast / informed regarding pending industry changes, trends, and best practices and assess the potential impact of these changes on organizational processes.
•   Verify that all firm and regulatory policies and procedures have been documented, implemented, and communicated.
•   Direct the development or implementation of compliance-related policies and procedures throughout an organization.
•   Revise / draft policies and procedures. 
•   Responsible for Training programs, Risk assessments and Communications.
•   Respond to internal stakeholders regarding analytical-related matters 
•   Communicate and educate stakeholders on advanced analytical processes and improvements.

Training:
•   Data science
•   Advanced analytics
•   Systems training (platforms e.g. SAS, Oracle, SQL Server, Excel etc.)
•   Computer training (coding e.g. SAS, SQL, VBA etc.)
•   Project management
 

Minimum Requirements – minimum necessary, and not the ideal / preferred should be included.
Education:
•   University Degree in Statistics, Mathematics, Computer Science, Engineering, Physics, or related area

Global Experience Standards (5)
•   Minimum of 5 years’ experience in an area of specialisation; with experience in supervising/managing others
•   Experience working in a medium to large organization

Competencies
Head – Big Picture Focus (20)
•   Conceptual Thinker – Executes tactical plans to achieve strategic requirements
•   Problem Solver – Has the mental agility to identify and solve relevant business challenges
•   Improvement Driver – Executes and identifies opportunities for commercial innovation and continuous improvement

Heart – Emotionally Intelligent (30)
•   Culture and Change Champion – Role models ethical practices by living the MTN values and vital behaviours for others to follow
•   Supportive People Manager – Is self-aware and supports team capability development through opportunity creation for realising potential
•   Relationship Manager – Builds professional networks across teams through collaboration and co-operation

Hands – Results Focused (40)
•   Results Achiever – Produces sustainable business results through ethical practices
•   Operationally Astute – Sets priorities, plans, organizes and co-ordinates the work of others

Functional Competencies
•   Analytical mind and excellent problem solving skills 
•   Good data mining and documentation skills 
•   Good command over statistical methods and econometrics 
•   Awareness of the necessity of quality checks and controls 
•   Ability to delve into detail while maintaining a broader business perspective on issues 
•   Strong written and oral communication skills, specifically the ability to effectively communicate with stakeholders and internal teams across MTN
•   Ability to work in a fast paced environment that requires balancing competing priorities 
•   The initiative to recommend new, innovative and effective approaches to existing business frameworks and/or solutions 
•   Data analysis and mining experience using SAS and/or SQL would be an added advantage 
•   Knowledge of / experience in visualization packages would be an added advantage (e.g. Microsoft Power BI)