Responsibilities.
• Provide technical support and troubleshooting assistance to end users via phone, email, or in person.
• Diagnose and resolve hardware, software, and network issues in a timely manner.

• Install, configure, and upgrade computer hardware, software, and peripherals.

• Monitor system performance and troubleshoot issues related to Learning
Management System Student Record Management Systems, and other IT systems to ensure optimal operation.

• Manage user accounts, permissions, and access rights for LMS and SRMS platforms.
• Implement and maintain backup and disaster recovery solutions for LMS and SRMS data.

• Perform system and software updates, patches, and upgrades.
• Ensure data security and integrity by implementing security measures and backup solutions.
• Document and maintain accurate records of IT assets, configurations, and support requests.

• Assist in the procurement and deployment of IT equipment and software.
• Collaborate with other IT staff and departments to implement IT projects and initiatives.
• Provide training and guidance to end-users on IT systems and applications.
• Stay up-to-date with industry trends and best practices in IT support.
• Develop and edit the institution website using any web development tools.

Qualifications.
• Bachelor’s degree in Information Technology, Computer Science, or related field (preferred).
• Proven experience in IT support or a related role.
• Strong knowledge of Windows and/or Mac operating systems.
• Familiarity with networking concepts, protocols, and technologies.
• Experience with troubleshooting hardware, software, and network issues.
• Excellent communication and interpersonal skills.
• Ability to prioritize tasks and work efficiently under pressure.
• Customer-focused attitude with a commitment to providing exceptional service.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.