With the vision of a safer Kenya and the experience of the police force, former Police Inspector Kishori Lal Sahni started a small investigations company in 1970 which has now grown to be one of the most respected brands in the security industry in the East African Region.
Job Summary
Are you a natural problem-solver with exceptional communication skills? Do you thrive in a fast-paced and customer-obsessed environment? We are seeking to recruit a Contact Centre Agent who will be responsible for offering topnotch support to our valued Customers with empathy and efficiency. The candidate should be customer-obsessed, proactive and solution-oriented.
Duties and Responsibilities
- Handle Customer engagements via various platforms
- Provide accurate and timely information while ensuring exceptional customer service.
- Troubleshoot and resolve Customer issues, aiming for first-time resolution.
- Collaborate with other internal departments to ensure Customer satisfaction.
Minimum Requirements and Competencies
- At least 2 years’ experience working in a busy Customer-centric position.
- Degree in business administration or related field.
- Tech-Savvy, well conversant with Microsoft Office, excel and Power Point and capable of quickly learning new software applications.
- Customer-obsession in terms of being empathetic, proactive, problem-solving.
- Excellent written and verbal communication skills.
