KEY RESPONSIBILITIES
• Track, route problems and requests and document resolutions to L3 Support
• Testing and certifying Interfaces with different protocols (TIC- TCI, I-flex –Base24- etc.) with issuer core-banking hosts.
• Building up, managing EMV Compliance across the Group
• Implement new enhancements and updates from payment schemes and vendors and Build Team.
• Analysing, supporting, investigating, and resolving interfaces problems
• Creating technical documents and presentation materials.
• Monitor & improve system performance to give the best customer experience.
• Reporting issues and errors with its fixes and suggestion to be discussed with the Department Head.
• Request system improvements and new parameters from vendor to simplify procedures, have more flexible settings & parameters and to prevent fraud.
• Extract and analyse system statistics about cards, transactions from business and operation perspective.
• Support and running the issuer Certifications with payment schemes (Visa, MasterCard) for interfaces for both Base I, Base II and SMS, CIS and MDS.
• Reviewing and validating UAT, implementations and system changes
• Ensure compliance with Payment schemes (Visa, MC, Amex, DCI, and CUP)
• Building and monitoring the policies, procedures, tasks, and project for smooth and continuity for optimum service and team productivity
• Support Issuing (CMS, POSTILION, INDIGO etc.) and Acquiring System (Prime)
• Resolve all SysAid issues within SLA
JOB PROFILE
Experience & Qualifications
• Recognizable IT Related University Degree (a must)
• Equivalent professional qualification
Skills, Capabilities & Direct attributes
4 or more years’ experience and skill set in the following.
• Postilion related project management
• Valid knowledge in IT application support
• Knowledge on Unix Operating System and Cloud application hosting is advantageous
• Server Databases (Oracle/SQL) scripting query knowledge necessary
• General knowledge of Computer Networks and Network Administration
• General banking knowledge and ATM card insight an added advantage
• Understanding of ISO8583 protocol
• Extensive knowledge on international card schemes i.e. VISA, MasterCard, etc.
