Moments Lodge is a premier destination offering guests a serene and luxurious retreat surrounded by nature. Our commitment to exceptional service and unforgettable experiences is at the heart of everything we do. We are seeking a dedicated and enthusiastic Assistant Lodge Manager to join our team and help us maintain our high standards of guest satisfaction and operational excellence.

The Assistant Lodge Manager will support the Lodge Manager in overseeing the day-to-day operations of Moments Lodge. This role is pivotal in ensuring the delivery of exceptional guest experiences, efficient staff management, and the smooth functioning of all lodge activities. The ideal candidate will have strong leadership skills, a passion for hospitality, and the ability to thrive in a dynamic environment.

Key Responsibilities:
– Assist the Lodge Manager in the daily operations of the lodge, including front desk, housekeeping, food and beverage, and maintenance.
– Ensure the highest standards of guest service are consistently delivered.
– Supervise and motivate staff, providing training and support to maintain a high-performance team.
– Handle guest inquiries, complaints, and emergencies in a professional and timely manner.
– Oversee inventory management and procurement to ensure the lodge is well-stocked with necessary supplies.
– Assist in budget management and financial reporting, ensuring cost control and profitability.
– Coordinate special events and activities to enhance guest experiences.
– Maintain a clean, safe, and welcoming environment for guests and staff.
– Implement and uphold lodge policies and procedures.
– Foster a positive and collaborative work culture.

Qualifications:
– Bachelor’s or Diploma in Hospitality Management,
– Minimum of 2 years of experience in a supervisory role within the hospitality industry.
– Strong leadership and team management skills.
– Excellent communication and interpersonal skills.
– Proficiency in hotel management software and Microsoft Office Suite.
– Ability to multitask and work effectively under pressure.
– Strong problem-solving skills and attention to detail.
– Flexibility to work various shifts, including weekends and holidays.

What We Offer:
– Opportunities for professional growth and development.
– A supportive and inclusive work environment.
– The chance to work in a stunning natural setting.