Responsible for mobile banking product development, management and performance for the bank while ensuring product profitability.

Main Responsibilities:
• Developing, implementing, and managing project plan and timeline for the bank’s flagship digital product Mkononi.
• Ensure proper communication of new Mobile banking features before public launch, awareness, and training to branches and all key stakeholders.
• Ensure all new mobile banking products features are approved and in line with controls and regulations, customer centric concept and are priced according to industry standards.
• Monitor mobile banking platform and report new products framework and ensure the same is in line with banks projections, targets, and budget.
• Analyze, manage, and identify all system faults that affect the mobile banking platform performance then, suggest areas of improvement, get approvals for improvement, and ensure approved changes/enhancements are implemented within agreed time.
• Monitor mobile application quality by working with key stakeholders to ensure it remains within the acceptable bank’s threshold.
• Play a key role in innovating Retail Banking mobile application and carry out continuous market intelligence on new technologies, consumer behaviours; and recommend product improvements.
• Manage internal relationships with key stakeholders and business partners during introduction of new or existing products in the platform in accordance to bank risk appetite as well as customer needs.
• Regular (Quarterly/Semi-Annually/Annually) Competitor Review vis-à-vis Retail Digital products Offering.
• Driving Non-Interest Income initiative to ensure the income generated by digital channels is in accordance with the approved budget and advising digital product teams and sales teams.
• Being pro-active to identify mobile application issues and resolve them timely in a proactive manner.
• Responsible for products’ features enhancements and revamps where need be to ensure that all products features are relevant to customer’s need and market competition in the industry.
• Manage interactions with Retail and Wholesale business teams as well as ICT team to understand and translate market requirements / new digital products into innovative digital product solutions that meet customer expectation as well management strategic objective.

Knowledge and Skills:
• Business understanding of commercializing technological innovations for opportunity.
• Knowledge on constructing reports, executive summaries and briefs
• Greater understanding of product life cycle
• Business planning and project management
• Strong analytical and numerical skills for calculation of statistics, figures and targets
• Communication skills both written and oral
• Good interpersonal and networking skills
• Negotiation and Report writing skills.
• Presentation, coaching and training skills
• Strong IT skills gained either through study or research.

Qualifications and Experience:
• Bachelor’s degree in Banking, Finance or Business related field
• Any course or training in digital/Mobile Application product development is an added advantage
• 5 years’ experience in digital/mobile financial services, innovation and/or digital products environment.
• Strong understanding of mobile application technologies and trends