Responsibilities

The day-to-day responsibilities for this role include but are not limited to the below:

• Ensuring that all malfunctioning equipment is inspected and repaired in a timely manner;
• Providing day-to-day support for end-user requests related to hardware, software, and other systems.
• Providing support for Executive Staff, and having flexible hours to accommodate executive staff as needed.
• Lend IT support in areas such as cybersecurity, programming, analytics, and data center management.

Key Responsibilities Include:

User Support

1. Assist in performing hardware (switches, Routers, printers, laptops, Screens etc)
2. Software (Microsoft Office, Xcally, Anydesk, Slack etc) installation procedures
3. Perform software configuration on stand-alone computers and laptops
4. Provide support in diagnosing hardware and software issues and troubleshooting activities
5. Lay cables and wires for networks and ensure that they are in good working order

Training and Documentation

1. Provide support in setting up end-user training activities
2. Provide users with ongoing assistance in their information technology problems
3. Handle IT-related documentation and make sure that all IT supplies are available
4. Assist in hardware and software inventory management
5. Document all processes in reference manuals for training and guidance

Maintenance

1. Troubleshoot equipment such as printers and scanners and other peripherals
2. Take 1st level user support requests and take measures to fulfill requests
   1. Connectivity checks/ Physical checks
   2. Basic system Configuration settings
3. Handle periodic maintenance of hardware and software further

• Bachelors degree or equivalent in Computer Science, Information Technology, or Management Information Systems.

• Ability to work a flexible schedule, which may include after hours and weekend support.
• Strong verbal and written communication.
• Excellent analytical and problem-solving skills & customer-service skills.
• Ability to work well in teams.
• Strong work ethic and attention to detail.

• Private Health Insurance

• Pension Plan
• Training & Development
• Hybrid work
• Paid Time Off

Recruitment Process

• Screening interview with a Recruiter: 30 minutes.
• Technical interview with the Hiring Manager for 45-60 minutes.