Six Rivers Africa (SRA) is a non-profit organization with a mission to protect, restore, and preserve wilderness areas, and increase the wildlife population so that the flora and fauna can be enjoyed for generations to come.
We are looking for a Service Bingwa/Butler. The person will play a crucial role in providing high quality services to our clients and the team in Mulungu Village Usangu, Mbarali-Mbeya.
DUTIES AND RESPONSIBILITIES
• Meet guests when they arrive and getting them settled in their rooms.
• Link between the guest and management.
• Providing personalized service to guests
• Work hand in hand with managers and guides to make sure guest are satisfied.
• A butler must have a keen eye for details (in guest room).
• Anticipate guests’ needs by learning their (preferences, allergies, likes and dislikes,
• Have a thorough understanding of food and beverage.
• Assess and restock wine and spirit in guest rooms per standard.
• Must be able to read guest moods and liaise with managers if need be.
• Serve meals and pour drinks for guests.
• Communicate and work with housekeeping to ensure rooms are cleaned at the most convenient time for guests.
• Ensure guests’ rooms are clean and tidy up when necessary.
• See guests off when they check out.
• Always remain well-groomed.
• Keep up to date on all hotel and lodges policies on safety and hygiene.
• Perform all duties with discretion, professionalism, and a pleasant demeanor.
• Train students to be familiar with butler or service bingwa roles.
• Do any other duty(ies) that may be assigned by a Supervisor.
REQUIREMENTS
• Experience as a Butler or similar role in the hospitality industry.
• Strong multi-tasking skills.
• Excellent organizational skills
• Ability to adapt to as the guest need arises.
• Commitment to a high level of customer service
• Strict attention to detail
• Knowledge of area restaurants, theaters and other attractions
• Ability to handle sensitive matters with efficiency and discretion.
• Knowledge of food and wine pairings is a plus.
• A butler must have high level routine of personal hygiene.
