Glee Nairobi is a 5-star luxury hotel nestled in the leafy suburb of Runda, close to Nairobi’s UN and Diplomatic enclaves. Set amid 8 acres of lush landscapes, this city hotel with a resort feel features: 211 exquisitely designed rooms & suites, 6 distinctive restaurants & bars, Spa, Pool, Kids Club, Nightclub, 9 versatile meeting rooms, 2 stunning ballrooms, beautiful events garden, a skywalk through the forest grove and ample parking.
- Welcoming and seating guests, taking guest orders, communicating them effectively to the kitchen and in addition, memorizing the menu and offering recommendations to upsell appetizers, desserts, or drinks.
Key Requirements:
Minimum Qualifications
- Excellent customer service skills.
- The ability to work well with others.
- The ability to accept criticism and work well under pressure.
- Very attentive to details.
- Excellent verbal communication skills.
- A desire to help people.
- Active listening skills.
- Endurance to walk and stand for long hours.
- Sharp and good memory
- Ability to remain calm and professional with difficult customers.
- Excellent interpersonal skills.
Minimum education:
- Diploma / Certificate in Food and Beverage Sales and services
Minimum experience:
- Computer literate in Microsoft Window applications and or relevant computer applications required.
- Working knowledge of hotel system micros and Material Control.
- Language skills: Very good command of written and spoken English, an active listener with high emotional intelligence and Body Language
- Required certificates: Relevant F&B Certificate from a recognized institution or Equivalent
