Responsibilities & Deliverables:
• Applies Information and Communication Technology and other related specialized theories, principles, methods and systems to assignments in CARE Zambia’s ICT function
• Carries out reasoned troubleshooting and investigations and generates authoritative output in ICT support, user training, and knowledge transfer.
• To ensure that all CARE data is backed up to the cloud (existing and exiting staff) and handle staff IT separation process.
• To conduct all hardware and software configurations and network Security including managing antivirus & anti spam, repairing assigned ICT equipment that supports organizational communications criteria in responding to management needs meeting any legal, regulatory, or fiduciary obligations.
• Assists CARE Zambia’s managers and all other internal clients and users with the interpretation and practical application of technological and telecommunication tools, networking, and internetworking systems and policies;
• Investigates resultant problems and issues and works with the IT officer/team to come up with solutions and transfer knowledge.
• Provide troubleshooting on all CO computer hardware and software with an emphasis on avoiding prevalent imminent failures;
• Organize day-to-day activities and manage own time to meet deadlines and priorities; maintain “to do” lists and detailed work schedules
• Obtains and shares information and generally stays informed about areas of mutual interest and collaborates with the regional service Centre in identifying the CO’s IT needs.
• Demonstrates ongoing proficiency in ICT management support through continuous learning and provision of reliable output;
• Work with Administration to ensure that all staff have access to internet and required tools (MiFi’s or external gadgets). Ensure all tools are accounted for and tagged.

Networks with other NGOs and service providers in maintaining “best practices” mindset and looks for opportunities to implement improvements in ICT.
• Puts together and implements a monthly individual performance plan; takes part in functional planning exercises and contributes vision and ground-level perspective to planning in area of information and telecommunication technology.
• Receive all stock, generate GRNs in the system, and submit invoices for PO-based transactions to the procurement unit for payment facilitation.
• Perform any other task as may be requested by the supervisor.

Qualifications:
• Degree in Computer Science/Information management systems from a recognized University or College
• Cisco certification is an added advantage.
Experience:
• At least 5 years of work experience in a relevant field or role with similar responsibilities.
• Experience working in NGOs is an added advantage
Skills
• Takes initiative to solve problems
• Able to make decisions within their responsibilities in program support
• Takes initiative that is in the best interest of the organization and within the limits of their authority.
• Ability to maintain and support an environment of positive working relationships.
• Ability to use Microsoft Office applications (Word, Excel, Access) in keeping with their specific duties. Ability to prepare written records of events
• Ability to articulate information within their roles and responsibilities.
• Ability to maintain confidentiality, security and accuracy of relevant data

Personal attributes
• An independent worker, who takes initiative and proactively solves problems and conflicts without over-dependence or affirmation from supervisor.
• Willingness to learn and develop additional job-relevant competencies.

Key Relationships
• External: CARE Zambia project partners, peers from similar organizations, communities, and Donors.
• Internal: collaborates with project managers, Support Team leaders, and other staff at Regional and CO level.