• Building long-term relationships with key clients
• Addressing customer concerns and complaints.
• Creating sales plans to generate revenue.
• Build relationships with key employees among customers
• Create plans to address clients’ business needs
• Advise customers on our clients bar and lounge services.
• Schedule regular meetings with customers to ensure they are satisfied
• Act as point of contact for complaints and escalate issues as appropriate
• Help sales team up-sell or cross-sell services and products
• Ensure both the company and customers are happy and satisfied
• Study competition to find new ways to retain customers
• Set sales and revenue targets and work diligently to meet them
• Collaborate with internal teams (e.g. sales, Bar Man team, management) to address customers’ needs.

Essential Duties:

• Proven experience as a Client Relations officer before
• Proven track record of meeting and exceeding targets
• Background in customer service; industry knowledge is a plus
• Experience tracking relevant KPIs (e.g., customer satisfaction)
• Proficient in MS Office, with working knowledge of Social Media platforms
• A customer-oriented attitude
• Excellent communication and negotiation skills
• Problem-solving aptitude
• Ability to work well with a team
• BA in Business Administration, Marketing or a related field