Responsible for communicating with potential customers one on one, in order to develop an effective pipeline of new business and achieve or exceed sales targets.

Duties & Responsibilities:

• Greet customers and ascertain what each customer wants or needs
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Answer questions regarding the product.
• Reaching sales targets and increasing profits.
• Dealing with customer service issues such as queries and complaints.
• Listening to customer requirements and presenting appropriately to make a sale
• Carry out other duties as may be assigned by the Head of Department.
• Reporting to the customer service manager.

Knowledge, Skill and Competencies:

• Pleasant and friendly mannerism
• Basic computer knowledge- the person should be adept in using search tools, browser and also email features familiarity of CRM solution
• Excellent listening and communicating skills (oral and written)
• A proactive, self motivation individual with the ability to work independently yet a team player
• Knowledge of windows based applications as well as various internet technologies
• A fast learner with the ability to manage time effectively and work under pressure.
• Ability to adapt to change – meets the changing demand of the work environment
• A sound knowledge of telephone etiquette.
• Qualifications 
• The job holder must have a Bachelor’s Degree (Second Class Upper) in Education, any Arts-related or Social Science disciplines, a minimum of 2 years’ post qualification experience preferably in Retail, Consumer and Education Industry.