Responsibilities

• Coordinate with Product Managers to create business and pricing plans that contribute to profit and growth.
• Administration of Huawei Equipment such as HSS, PCRF, UGW, WASN etc.
• Handling of Usage / Billing disputes.
• Providing support, training and ensuring that each reported problem is resolved in a timely manner, tracked according to standards and escalate as appropriate.
• Participate in the planning and implementation of new applications and emerging technologies into the production environment.
• To provide solutions to business problems by recommending new processes and/or improving existing processes.
• Support users by developing documentation and assistance tools. Developing and contributing to documentation for new and existing systems in line with recognized standards.
• Responsible for planning and execution of tasks and projects with minimal supervision.
• Updates job knowledge by researching new internet/intranet technologies and software products, participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
• Perform design, development and management of new, existing or acquisition products.
• Assist in the deployment of new products.
• Work with product design team to understand product feasibility and limitations.
• Work with the quality assurance team to ensure that delivered system is properly tested and meets the product requirements.
• Expected to proactively identify areas of improvements, drive projects, build user relationships and successfully implement changes in the environment from standard administrative actions to full scale deployments.
• Facilitate changes to product portfolio to improve competitive position and optimal product performance.
• To carry out other tasks as may be assigned by the IT and Billing HOD.

Other Requirements

• Proficiency in SQL and Database Knowledge (Advantage)
• Knowledge of System / Database Administration, Cdrs, Xdrs, LTE Communication Technology (Advantage)
• Customer Management.
• Qualifications 
• The job holder must have a Bachelor’s Degree 2nd Class Honors (Upper division) in Computer Science or any other Engineering related field. A minimum of 2 years’ post qualification experience on a similar job function. A Telecoms experience will be an added advantage.