Are you someone who can:

• Identify potential financial risk that the annual business plan might bring about and ensure measures are taken to manage that risk against the financial expenditure budget
• Create, analyse and interpret budget Variance Reports to ensure financial planning and accruals are adjusted to accommodate changes in business operations
• Increase operational efficiency and suggest solutions to enhance cost effectiveness control costs for business area
• Design and deliver customer service solutions, systems and interactions aligned to Organisational values and service standards
• Establish, manage and maintain sound relationships with stakeholders based on trust that builds the brand
• Drive continuous improvement in customer service delivery that prevent problems from arising in the future in a proactive manner
• Implement service delivery and efficiency models
• Enhance the service experience by ensuring the alignment of multiple service delivery processes and channels, and putting the customer first
• Introduce best practice customer service solutions and efficiency models
• Monitor and evaluate all customer touch points to ensure the effectiveness of customer experience
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
• Engage in cross-functional relationships to obtain and to provide work support
• Contribute to sustaining a competitive edge through external networking, benchmarking and representation on related forums
• Anticipate and meet the needs of customers and commit to continuous development and entrenchment of a customer service culture
• Develop and implement practices which build service delivery excellence and implements efficiency models
• Model and coach behaviours that build rewarding relationships, encourage innovations and allow others to provide exceptional customer service
• Provide input into, and implement, corporate governance, compliance, integrity and ethics policies in are of accountability to identify and manage risk exposure
• Stays abreast of relevant industry risk management best practices and legislative amendments and suggests ways to leverage these to ensure continuous improvement
• Creates risk awareness and manages audit findings Participate in Group risk forums where required and cascades relevant information through team
• Brainstorm, identify, implement and drive innovative best practice ideas within the organisation to ensure increased efficiencies
• Create and participate in specialist communities of practice and represents the organisation at Group and industry level to share best practice insights and solutions
• Drive strategic projects, change management and platform integration across operations
• Leverage Group capability to exploit opportunities
• Ensure and encourage adherence to an operational framework of policies and procedures
• Maintain expert knowledge on relevant legislative amendments, industry best practices and provide of advice to relevant stakeholders
• Maintain up to date knowledge of local and global trends Provide thought leadership and expertise
• Translate functional sales strategy into integrated tactical product, channel or delivery plans
• Ensure that sales strategies are aligned across the customer value proposition Implement and manage organisation capabilities that enhance business performance and profitability
• Achieve net profit growth for the business Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team
• Monitor cost activities and collection of revenue and measure cost to income against set targets and put measures in place to address any discrepancies
• Identify development needs and select effective solutions to address personal development gaps to facilitate self-improvement
• Develop and implement a personal development plan
• Demonstrate a commitment to continuous personal improvement as a life-long learner and encourage the same in others
• Share information and empower others to act Acts as a role model for continuous professional development in area of expertise
• Understand the competency and skills sets to be mastered to ensure personal and employee development and performance
• Identify development needs and select effective solutions to address own and employee development needs to facilitate improvement of self and team
• Ensure that each employee prepares a personal development plan that is implemented and reviewed as required
• Create an environment conducive to cross-functional skills transfer
• Keep abreast of learning opportunities, changing products and trends
• Provide guidance, share knowledge and expertise and guide employees to find their own solutions
• Share constructive feedback that motivates others to grow
• Establish an enabling climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity
• Influence the development and enablement of a culture and climate where the organisational values are demonstrated and lived Influence the understanding and adoption of the organisational strategic direction

You will be an ideal candidate if you:

• Have relevant degree
• Have at least 5 years relevant experience

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious

• Thrive in a collaborative working environment