The Sales & Technical Manager – Ground Support will drive sales for the entire Ground Support product portfolio by bringing the best of Sandvik’s offering to meet a given customer need and meet Sales Area/Division profitability targets.

Key Responsibilities Include:

• Understanding Geotechnical requirements on site and building network with customer.
• Supervising and/or Conducting Pull Tests and producing reports for the customer
• Conduct overall QA/QC on installation of GS products as per OEM guidelines.
• Work with the Regional Technical Director to introduce and tests new products launched.
• Identify and grow sales opportunities and deliver on agreed KPl’s.
• Act as a key contact between external and internal stakeholders and ensure a smooth sales process.
• Participate in technical studies, product demonstrations and field tests.
• Develop and maintain relationships with customers in the underground construction and mining industries.
• Identify customer needs and recommend appropriate ground support products to meet those needs.
• Provide technical support and assistance to customers, including conducting product demonstrations and training sessions.
• Collaborate with the sales team to develop sales strategies and achieve sales targets.
• Keep abreast of industry trends, market conditions, and competitor activities.
• Prepare sales reports and forecasts and provide feedback to internal stakeholders.
• Attend industry trade shows, conferences, and events to promote company products and services.
• Assist with increasing awareness of Sandvik Ground Support Products with external stakeholders.
• Identify market size by sales volume and by product and lead market intelligence initiatives for DSI.
• Responsible for training and coaching of internal and external customer personnel for DSI/Ground Support.
• Identify potential clients and/or strategic clients and manage quotation to contract signature.
• Establish and maintain good business relationships with clients and key personnel and serve as Go-to person for Mining and rock support topics by partaking in relevant meetings, underground trials, seminars and fora as required.
• Play a key role to recruit, develop, and retain reporting personnel in line with business objectives.
• Create customer value propositions (that include TCO, EHS, application, and technical knowledge) to proactively create opportunities.
• Identify, analyze and drive resolution of customer issues (warranty and non-warranty) with account management.
• Adherence to all SMC Policies & Procedures especially the SHEQ policies.
• The employee maybe assigned other duties within their areas of competency as business may require.

Qualifications:

• A Degree-qualified Engineer in Mining, Rock Mechanics, Geology or similar; or must possess appropriate Trade background with equivalent technical experience. Post Graduate Qualification in Business is a plus.
• A minimum of eight (8) years’ relevant working experience
• Exposure to international markets along with strong cross-cultural awareness, particularly in remote challenging environments, is desirable.
• Exposure to Ground Engineering and/or Rock Support challenges in Underground Mining/Tunnelling at mine operators, ground support suppliers or consultants
• English language skills is a must.

Other Required Competence:

• Ability to interact with staff at all levels of the organization.
• Intermediate knowledge in MS office applications
• Excellent communication and presentation skills. Advanced understanding of ground support technologies, including rock bolting and surface support
• Ability to work as a member of a multi-disciplinary team, with extensive travelling to customers in Zambia, Tanzania and Democratic Republic of Congo.