RESPONSIBILITIES
- Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries via phone and through emails and chats.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out to enable you respond to customer inquiries efficiently.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensuring customer satisfaction and providing professional customer support.
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
- Managing database records, drafting status reports on customer service issues.
- Data entry and research as required to troubleshoot customer problems
REQUIREMENTS
- Minimum of 2-3 years experience in Customer Service
- Degree/Diploma in any related field
- Chapter six clearance certificates
- C1 English and excellent grammar skills
- Knowledge of IT programs i.e., Word, Excel, and fast fingers for typing
- Great people skills
- A sales-oriented approach
- Proactive personality and self-motivatorQuick learner with the ability to absorb extensive information on the offerings and communications brand’s history, product
- Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment
- Outstanding written and verbal communication skills, great phone etiquette and Elevated speech
- Should be flexible to work in shifts both day and night
REQUIRED SKILLS
- Written communication, Customer service, Answering telephones and call management, Email correspondence, Call center management, Customer relations
REQUIRED EDUCATION
- Diploma, Associate’s degree
