CLINIC SITE MANAGER

 Reporting to the Clinical Director, the main purpose of the Clinic Site Manager is to oversee and implement clinical work at Baylor Manzini Satellite Clinic.

SPECIFIC DUTIES AND RESPONSIBILITIES

The overall responsibility of this position is to coordinate and manage day-to-day issues at the RFM satellite Site Clinic. Duties include but are not limited to the following:

• Provide overall strategic leadership and direction for all clinical activities to ensure achievement of organizational objectives
• Support the strengthening, development and management of clinical systems (quality assurance, infection prevention, clinical protocols, SOPs, waste management etc.) related to the provision of a comprehensive package of clinical services at integrated, free-standing and outreach sites
• Ensure development of and adherence to all clinic SOPs, infection prevention protocols and quality standards
• Support all clinical (HIV treatment, PMTCT, Cancer screening, VMMC and NCDs) screening, referral and treatment services at the satellite site and/or outreach sites
• Provide quality HIV/TB/SRH care at the clinic
• Work with Baylor clinical partners to ensure smooth service delivery
• Set and review deliverable for projects and perform research responsibilities including research papers/publications
• Attend all assigned TWGs
• Organize meetings with M&E department to track progress of clinical services
• Participate in technical update meetings with donors and share relevant feedback with teams
• Participate in budget development and monitoring as necessary
• Effectively communicate relevant project information to superiors and provide solutions to challenges in implementation
• Facilitate refresher trainings/continuing medical education requirements for all trained providers to ensure that all clinical staff are up-to-date with skills and knowledge
• Manage all clinic staff and administer 360-degree performance appraisals
• Train health care workers in the management of pediatric cancers
• Provide support, supervision and mentorship to health care workers involved in managing HIV/AIDS
• Monitor own activities with objective data and provide regular feedback to one’s supervisor
• Be open to training on the use of RedCap software and reporting data collected from outreach sites using this app
• Counsel patients and their caregivers on palliative care
• Adhere to national patient management protocols as amended from time to time
• Assist in designing of new activities and in the evaluation of existing ones
• Carry out any other duties assigned by the Executive Director or Clinical Director.

 Minimum Qualifications and Experience

• A Bachelor of Medicine and Bachelor of Surgery (MBBS or MBChB) degree from a recognized university
• Prior experience in senior managing and supervision of staff in a clinical setting
• Prior experience managing day-to-day clinical operations
• Computer skills: Electronic Medical Records (EMRx), MS Office (Word, Excel, Outlook, PowerPoint), Email (mail merge, filters, folders, rules), Presentations/Slideshows (PowerPoint, Google Slides)
• In Good Standing with relevant authorities
• Registration by the Eswatini Medical and Dental Council (EMDC)
• Minimum of 3 years’ relevant post-qualification experience
• Fluency in English

Skills/Abilities/Aptitudes Requirements:

• Honesty and integrity
• Continuous improvement in the quality of own work as reflected by numbers and quality of clinical procedures performed per month
• Continuous improvement in the quality of own work as reflected by patient chart review done with the Clinical Director and discussed on a regular basis
• Ability to take initiative, plan and monitor activity flow and outcomes
• Ability to analyze, interpret and solve difficult problems in diverse cultures
• Capacity to work under pressure in achieving set up goals/objectives
• Ability to multitask and delegate
• Special skills in planning and organizing
• Work efficiency and dependably
• Respect for patients

 Special Requirements

• Strong desire or inclination to work with children, especially those with HIV
• Ability to pay attention to detail
• Ability to collect detailed clinical information.
• Strategic planning, organizational and problem-solving skills
• Well-developed written and verbal communication skills.
• Good presentation skills
• Strong interpersonal and networking skills.
• Proven management skills and ability to liaise at a high level.
• Improved training skills as reflected in the evaluations done by the training participants
• Completing given assignments efficiently, accurately and on time
• Excellence in own sphere of operation
• Patient satisfaction rate with your service
• Evidence of being self-driven, reliable and compassionate
• Ability to work with minimum supervision
• Willingness to work overtime as required

• Applications to be addressed to the Executive Director, Baylor Foundation- Eswatini, and sent ONLY by email to:email citing the position applied for, your Name and Surname in the email subject.

  All applications should be accompanied by a cover letter, curriculum vitae (CV) and certified copies of certificates. Faxed applications, posted or hand delivered applications will NOT be considered.