The Tools Sales Support Representative will be responsible for the Sales and technical support of Sandvik Rock drilling Tools offering to the Mining and Rock Technology customer base in West Africa

Key Responsibilities Include

• Optimizing Sales and Profitability of Rock Tools
• Training and coaching of relevant internal and customer personnel on Rock Tools.
• Working closely with Sales, Service and Training personnel to optimise knowledge across departments including Logistics to ensure effective forecasting of Rock Tools.
• Visiting Customer sites on regular basis with written reports.
• Facilitating customer’s selection and ordering of Rock Tools.
• Facilitating customer warranty claims and processing.
• Conducting trials and testing of new products at customer sites.
• Liaising with factories to stay abreast of product development, knowledge transfer back to the factories of market requirements and trends and support marketing teams as well as aftermarket teams to optimise sales opportunities.
• Effectively coaching and training of direct internal and external personnel responsible for growing the Sandvik offering in West Africa.
• Developing customer relationship to ensure customers have positive experience and remain loyal to the Sandvik brand.
• Ensuring that all activities are carried out in accordance with Company Values and current Company Policies and Procedures.
• Taking responsibility for personal development and enhancement of skills.
• Adhering to all SMR Policies and Procedures especially the SHEQ Policies.

Qualification

• Degree Qualified Mining Engineer or a Rich Trade Background in Mechanical discipline or a rich Mining Operational background with minimum (5) years’ experience in Surface/Underground Mining.
• Experience/Knowledge of Mining drilling equipment and Rock Tools is required.
• Exposure to underground operations will be an advantage.
• Ability to interact with all levels in a Multicultural/diverse organization is required.
• Excellent Sales, Communication and Presentation skills required.
• Computer literacy is required.
• Ability to drive and Possession of a Valid Ghanaian Drivers’ license, preferably Class B.
• French language skills will be an advantage.