What are the main responsibilities for this role?

• Student-Teacher Matching: Match students with suitable teachers, considering individual needs and teacher expertise.

• Onboarding and Profile Management: Oversee new student onboarding, including profile and learning management system maintenance.

• Database Management: Maintain a comprehensive record of student-teacher pairings and session details.

• Family Communication: Act as the primary liaison for families, ensuring satisfaction and clarity about our services.

• Process Ownership: Lead and refine the allocation process, targeting efficiency and potential automation.

• Interdepartmental Collaboration: Work with operations, product, and sales teams to achieve common goals.

What skills and experience are required?

• Ability to work unsupervised, prioritize effectively and strategically problem solve

• Significant learning adaptability and a strong grasp of technology and systems

• Excellent communication and organizational abilities to process multiple workflows per day

• Fluent written and verbal communication in English

• Ability to effectively cooperate across different teams within the company and take suggestions

• Time and Stress Management

• Confidence, Resilience, Positive attitude (patience, empathy)

• Attention to detail

• A high degree of flexibility